Credit Fraud Advanced Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking analytical, detail-oriented, and customer-focused professionals to join our Credit Card Fraud Operations team as a Fraud Case Processor. In this role, you will investigate fraud claims, review customer accounts and transactions, make informed decisions, and help protect both our customers and the bank from financial loss.

This position is ideal for individuals who enjoy problem-solving, conducting research, working with multiple systems, and making independent decisions in a fast-paced environment. Successful candidates will thrive in a role that requires strong attention to detail, sound judgment, and the ability to balance quality, accuracy, and productivity.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Key Responsibilities

• Investigate credit card fraud claims and suspicious account activity.

• Review customer accounts, transaction histories, statements, and claim documentation.

• Analyze information from multiple sources to determine appropriate claim outcomes.

• Make timely and accurate decisions while minimizing customer and bank risk.

• Utilize multiple systems and applications to research, process, and document case activity.

• Process account adjustments and case-related transactions with a high degree of accuracy.

• Communicate professionally with customers regarding account activity, claim status, and claim decisions.

• Generate and review customer correspondence and case-related documentation.

• Maintain productivity, quality, and compliance standards while working through a high-volume workload.

• Collaborate with subject matter experts, peers, and leadership to resolve complex issues.

• Participate in process improvement initiatives and provide feedback to enhance customer and employee experiences.

• Adapt to changing business priorities and support specialized operational teams as needed.

Basic Qualifications

• High school diploma or equivalent

• Four years or more of operations services related work experience

Preferred Skills/Experience

• Previous banking, financial services, fraud investigation, teller, customer service, contact center, or other highly regulated industry experience preferred.

• Experience performing case-based, research-driven, or investigative work that requires gathering information, analyzing evidence, and making informed decisions.

• Strong analytical and critical thinking skills with the ability to identify patterns, resolve issues, and exercise sound judgment.

• Ability to work independently, make decisions confidently, and effectively communicate findings, recommendations, and outcomes.

• Strong attention to detail with a focus on accuracy, quality, and minimizing processing errors.

• Proven ability to identify discrepancies, investigate exceptions, and follow established procedures in a regulated environment.

• Comfortable learning and navigating multiple systems simultaneously, with the ability to quickly adapt to new technology and processes.

• Proficiency using various computer applications, including but not limited to ICS, Casper, Recovery Tracker, LexisNexis, PSAT, Outlook, letter generation and basic Excel skills for organizing, tracking, and managing data.

• Strong organizational and time-management skills with the ability to balance competing priorities and meet deadlines in a fast-paced environment. Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.

• Demonstrated flexibility and adaptability when handling changing priorities, new situations, and evolving business needs.

• Receptive to coaching, feedback, and continuous improvement, with a commitment to ongoing learning and development.

• Ability to collaborate effectively with team members while also working independently to achieve business objectives.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.