At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be the Voice That Makes Banking Easier

At U.S. Bank, every customer interaction is an opportunity to build trust and create a great experience. As a Customer Support Specialist, you'll serve as a key point of contact for customers, helping them navigate questions, resolve issues, and find solutions with confidence.

This is more than a traditional call center role. You'll become a trusted problem solver, assisting customers across a variety of banking needs while building expertise in products, services, and operational processes. Whether you're helping a customer resolve a payment issue, navigate an online portal, or understand their account, you'll play a direct role in delivering the high-quality service U.S. Bank is known for.

What You'll Do

• Respond to incoming customer inquiries through phone, chat, and email channels.

• Resolve customer concerns whenever possible during the first interaction.

• Provide account information and support customers with account maintenance requests.

• Research and resolve payment errors, billing disputes, and service-related issues.

• Assist customers with online banking and portal navigation.

• Submit internal requests and partner with other departments to ensure customer needs are addressed.

• Escalate complex issues when appropriate while maintaining ownership of the customer experience.

• Deliver accurate, timely, and professional service across every interaction.

• Manage a high volume of customer contacts while maintaining quality and efficiency standards.

What Makes This Opportunity Exciting?

• Join a highly collaborative team where support from leaders and peers is readily available.

• Gain exposure to a broad range of banking products, processes, and customer situations.

• Build valuable skills in problem solving, communication, conflict resolution, and customer advocacy.

• Work in a fast-paced environment where every day brings new challenges and opportunities to learn.

• Be part of a team that directly impacts customer satisfaction and loyalty.

• Develop a strong foundation for future growth opportunities within U.S. Bank.

What Success Looks Like

Successful team members are customer-focused, adaptable, and motivated by delivering exceptional service. They can balance quality and efficiency while handling a high volume of inquiries, remain calm during challenging interactions, and consistently demonstrate accountability and professionalism.

The ideal candidate enjoys helping others, embraces new challenges, and takes pride in finding solutions that make a difference for customers.

Ideal Candidate Profile

We're looking for someone who:

• Is passionate about delivering outstanding customer experiences.

• Thrives in a fast-paced, performance-driven environment.

• Learns quickly and adapts to changing priorities.

• Demonstrates accountability, reliability, and strong attention to detail.

• Enjoys working as part of a collaborative team.

• Brings a positive attitude and a willingness to help customers succeed.

Team Environment

You'll join an team based in St. Paul that works closely with a broader customer support organization. Team members collaborate regularly, share best practices, and foster an environment where questions are encouraged and support is always available. If you're looking for a role where you can develop your skills, make an impact, and be part of a team that genuinely enjoys working together, this may be the opportunity for you.

Location: St. Paul, MN (Hybrid: Minimum 3 days onsite per week)

Schedule: Monday-Friday | 9:00 AM-6:00 PM CST

Basic Qualifications

• High school diploma or equivalent

• Two to four years of relevant experience

Preferred Skills/Experience

• Banking, financial services, customer support, or call center experience.

• Strong verbal and written communication skills.

• Ability to manage difficult or complex customer conversations professionally.

• Demonstrated problem-solving and decision-making abilities.

• Strong interpersonal and relationship-building skills.

• Ability to multitask and navigate multiple systems simultaneously.

• Proficiency with Microsoft Office applications and general computer navigation.

• Strong time management and organizational skills.

• Ability to identify issues, determine solutions, and escalate appropriately when needed.

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.15

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.