Relationship Manager - Emerging Tech Deposit & Payment Solutions (DPS)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

VP: Emerging Tech Deposit & Payment Solutions (DPS) Relationship Manager

U.S. Bank is seeking a Vice President; Relationship Manager for the Emerging Tech Deposit & Payment Solution (DPS) division. This role is responsible for sourcing, managing, and expanding client relationships while driving revenue growth in alignment with senior management priorities. The Relationship Manager will develop new deposit, treasury management, and payment opportunities while retaining and deepening existing customer relationships.

• Manage non-credit risk across a customer portfolio that may include the bank’s most complex financial transactions, relationships, deposit structures, and payment solutions.

• Support Emerging Technology clients with annual revenues of less than $250 million.

• Monitor and enhance the profitability of assigned relationships.

• Maintain a general working knowledge of commercial credit, including ACH credit exposure.

• Experience selling into the technology, media, and telecommunications and/or fin tech/digital assets industries, with exposure to Embedded Payments, FBO, virtual accounts, and ecommerce/marketplace solutions

• Build deeper relationships with existing customers by understanding their businesses and identifying appropriate deposit and payment solutions.

• Recommend product and service solutions based on analysis of customer needs and data.

• Provide consultative solutions to Technology, Media, and Telecom (TMT), FinTech, and Digital Assets customers.

• Resolve customer issues and serve as a liaison with departments, divisions, and subsidiaries involved in managing the customer’s relationship with the bank.

• Prospects for new deposits, treasury management, payment, and related business opportunities.

• Develop and implement strategies that address customer needs through deposit, cash management, asset management, trust and custody, fund services, investment, and other appropriate bank products and services.

• Coordinate with product partners to implement solutions and ensure superior service from all areas of the bank.

• Capitalize cross-sell opportunities through broad knowledge of bank products and services.

• Serve as the liaison between the TMT, FinTech, and Digital Assets groups and other departments to ensure customer satisfaction.

• Build credibility with internal stakeholders, including portfolio management, credit risk management, and product partners.

• Work effectively with individuals and groups across the company to manage customer relationships.

• Deliver strong presentations and written communications to clients, partners, and internal stakeholders.

• Develops and implements strategies for by satisfying customer needs through a full array of deposits, cash management, asset management, trust and custody, fund services, investment and other appropriate bank products and services

• Coordinate with product partners to implement solutions, and ensure superior service from all areas within the Bank

• Excellent customer service/relations skills

• Excellent presentation, verbal, and written communication skills

Basic Qualifications

• Bachelor’s degree (Master’s preferred) in finance, accounting or other related field

• 8+ years commercial deposit gathering and relationship management experience with emerging technology companies.

Preferred Skills/Experience

• Subject-matter expertise and experience working with clients in the emerging technology sector with companies with annual revenues under 250 million, including early stage investment period.

• Familiarity with Embedded Payments (FBO solution) for tech companies.

• Excellent sales management with demonstrated results in supporting business development initiatives and driving new client acquisitions

• Considerable knowledge and experience in managing and growing a large portfolio of emerging and mid corporate clients.

• Demonstrated experience in building relationships and credibility with internal stakeholders (portfolio management/credit risk management/product partners

• Proven ability to continuously grow revenues in a client – facing role

• Possess a broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products

• Capable of providing consultative solutions to TMT and Fin-Tech customers

• General working knowledge of commercial credit, particularly with ACH credit exposure.

• Maintains the ability to work effectively with individuals and groups across the company to manage customer relationships

• Resolves customer problems and acts as a liaison with other departments, divisions, and subsidiaries in managing the customer’s relationship with the bank

• Strong leadership and strategic management skills

• Well-developed analytical, decision-making, and problem-solving skills

• Ability to work effectively with individuals and groups in managing customer relationships

• Excellent presentation, verbal, and written communication skills

• Certified Treasury Professional (CTP) designation

Location Expectations: This role requires three (3)+ days per week onsite at one of the listed U.S. Bank hub locations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $147,420.00 - 180,180.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.