Technical Product Manager 3 ( Employee Experience Mobile products)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

Responsibilities

• Define and execute the mobile product strategy, vision, and roadmap for employee-facing digital workplace experiences.

• Own and prioritize the product backlog, translating business requirements into epics, features, and user stories.

• Partner with ServiceNow Engineering, UX, and business stakeholders to deliver scalable, secure, and user-centric mobile solutions.

• Drive a mobile-first employee experience focused on increasing productivity, self-service adoption, and workforce mobility.

• Leverage employee feedback, analytics, and usability testing to continuously improve navigation, search, task completion, and satisfaction.

• Lead product initiatives across Now Mobile, Employee Center Mobile, Virtual Agent, Knowledge Management, Catalog Services, and Workspace Experiences.

• Establish and monitor key performance indicators including mobile adoption, self-service utilization, support deflection, app performance, and customer satisfaction.

• Present product roadmaps, business cases, outcomes, and investment recommendations to leadership while driving change management and adoption strategies.

Basic Qualifications

-Technical Product Management experience

Preferred Skills/Experience

• Experience leading mobile application products with ownership of strategy, roadmap development, and product delivery.

• Strong knowledge of the ServiceNow Platform, including Now Mobile, Employee Center, Virtual Agent, Knowledge Management, Service Catalog, and Workspace Experiences.

• Proven ability to manage product backlogs, prioritize work, and partner with agile engineering teams to deliver business value.

• Experience driving employee experience (EX), digital workplace, or self-service product initiatives.

• Strong understanding of mobile-first design principles, usability, accessibility standards, and customer-centered product development.

• Experience leveraging product analytics, adoption metrics, and KPI reporting to influence roadmap decisions and measure success.

• Knowledge of ITSM, HRSD, Workplace Services, Knowledge Management, and enterprise service delivery processes.

• Experience with AI-powered employee experiences, GenAI capabilities, conversational AI, and Virtual Agent solutions within enterprise platforms.

"This position is not eligible for visa sponsorship'"

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.