Lockbox - Operations Processor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Lockbox Operations Processor provides cross-functional production support across Operations Services. This role focuses on processing payments and documents, including high-volume data entry and 10‑key keying, scanning, sorting mail, and working across multiple areas within the department. Accuracy, speed, and attention to detail are essential.

Work is primarily performed while seated, with some standing, repetitive motions, and movement to retrieve or transport materials.

Schedule This position is scheduled to work Sunday, Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 4:00 p.m. Wednesday and Saturday are regularly scheduled days off.

Responsibilities

• Process payments, checks, and remittance documents

• Perform high-volume data entry, including keying and 10‑key functions

• Scan, image, and archive checks and documents

• Sort and distribute mail

• Rotate and support multiple functional areas within the department

• Work in multiple operational systems

• Research and resolve processing exceptions

• Troubleshoot basic issues and escalate as needed

• Interact with internal partners and external vendors or customers

• Meet productivity and accuracy standards in a fast-paced environment

Basic Qualifications

• High school diploma or equivalent

• One to two years or more of related work experience

Preferred Skills and Experience

• Experience with high-volume data entry, including keying and 10‑key

• Knowledge of related products, systems, and regulatory requirements

• Strong customer service mindset

• Good time management and organizational skills

• Ability to analyze data and resolve exceptions

• Strong PC skills

• Good verbal and written communication skills

• Ability to meet physical requirements, including repetitive motions, lifting trays, and pushing carts

Location expectations: This role requires working from a U.S. Bank location for all scheduled work days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.60

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.