Operations Solution Consultant - AI &Automation

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Embedded in our Europe Operations Transformation team, you will help design, build and deploy low-code/no-code Automation and AI solutions that transform Merchant Acquiring Operations. This is a hands‑on role for a builder‑advisor who combines process excellence with practical awareness of low-code/no-code solutions while championing responsible AI adoption and enabling a wider community of citizen developers.

Key Responsibilities:

• Lead the identification, design, pilot and implementation of low code / no-code process improvements using proven toolkits like Power Apps, Copilot Studios etc.

• Develop and deploy low‑code/no‑code solutions — Copilot Studio agents, Power Apps front‑ends, Power Automate workflows, SharePoint‑based data flows and AI Builder document processing etc. — from POC through UAT to production.

• Translate operational pain points into automation opportunities; manage discovery, prototyping, testing and rollout with measurable outcomes.

• Governance & compliance: Steward each solution through the bank's governance pathway maintaining documentation, monitoring and human‑in‑the‑loop controls.

• Run train‑the‑trainer sessions and mentor colleagues to build low code/no-code solutions independently, broadening delivery capacity and removing single points of failure.

• Adoption and value realisation; refine solutions via usage data and user feedback.

• Stay ahead: Monitor emerging AI, agentic and low‑code capabilities to inform strategy and the automation roadmap.

Qualifications:

• Bachelor’s degree in Business, Operations, Computer Science, or related field.

• Proficiency in low-code/ no-code solutions like Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Copilot Studio.

• Familiarity with AI/ML concepts, generative AI concepts and their application in business process transformation.

• Excellent analytical, communication, and stakeholder engagement skills.

Preferred Skills:

• 5+ years in process optimisation and automation, ideally in financial services with exposure to delivering low‑code/AI solutions.

• Hands-on experience of landing deploying virtual agents in a regulated operational environments.

• Experience integrating solutions via connectors/APIs (SharePoint, Dataverse, premium connectors) within enterprise guardrails.

• Ability to work across global teams and influence without authority.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.