At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Build Relationships. Solve Problems. Make an Impact.

At U.S. Bank, we believe our success starts with helping our customers achieve theirs. As a Collector, you'll play a critical role in supporting customers through important financial conversations while delivering solutions that create positive outcomes for both the customer and the business.

If you're someone who enjoys connecting with people, solving problems, and making a difference through meaningful customer interactions, this is an opportunity to build a rewarding career with a company that invests in your growth and development.

What You'll Do

• Connect with customers regarding payment obligations, account status, invoices, and contractual agreements.

• Educate customers on available options and help identify appropriate solutions.

• Manage a high volume of outbound communications while maintaining professionalism and empathy.

• Handle inbound customer inquiries and provide timely follow-up.

• Document customer interactions and maintain accurate account information.

• Partner with customer service, operations, and other business teams to deliver the best possible customer experience.

• Balance productivity, quality, compliance, and customer satisfaction in a fast-paced environment.

What Makes This Opportunity Unique

• Join a highly collaborative team that works together to solve customer challenges and support one another's success.

• Gain valuable experience within financial services and collections operations.

• Develop communication, negotiation, and problem-solving skills that can open doors to future career advancement opportunities.

• Work in an environment where performance, teamwork, and continuous learning are valued.

We're Looking For

Successful candidates typically bring:

• Customer service, banking, collections, retail, hospitality, call center, or related experience.

• Strong verbal and written communication skills.

• The ability to navigate multiple systems and manage competing priorities.

• Confidence handling difficult conversations with professionalism and empathy.

• Attention to detail and strong organizational skills.

• Basic computer and typing proficiency.

• A positive attitude and desire to learn and grow.

Schedule: Monday - Friday 8:00am - 5:00pm CST

Location: Gresham; Marshall; Saint Paul 3+ days in office

Basic Qualifications

• High school diploma or equivalent

• Two to four years of relevant experience

Preferred Skills/Experience

• Good knowledge of concepts, practices, policies and procedures of banking products and services

• Effective telephone and interpersonal skills

• Strong problem-solving and negotiation skills

• Ability to handle difficult customer calls

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

• Ability to identify and resolve/escalate problems

• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.15

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.