ServiceNow CMDB & ITOM Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and Service Mapping platforms. This individual will play a key role in improving technology visibility across the organization by helping map and manage relationships between infrastructure, applications, technology services, and business services. The ideal candidate will bring strong hands-on ServiceNow ITOM development experience and a deep understanding of enterprise infrastructure environments.

This person will develop, configure, and enhance ServiceNow CMDB and ITOM solutions while partnering with engineering, infrastructure, and application teams across the bank. They will work in an Agile environment to deliver capabilities that improve service visibility, configuration management, and infrastructure discovery while supporting key technology transformation initiatives across the organization.

Responsibilities:

• Develop and deliver ServiceNow solutions based on user stories and acceptance criteria.

• Configure, enhance, and support CMDB, Discovery, and Service Mapping capabilities within the ServiceNow platform.

• Build, test, and deploy functionality through Agile release cycles.

• Participate in sprint planning, standups, retrospectives, and other Agile ceremonies.

• Collaborate with engineering and infrastructure teams to implement platform enhancements and technical requirements.

• Support data ingestion, normalization, and ETL processes that maintain CMDB accuracy and service visibility.

• Work development stories from backlog through production deployment.

• Assist with mapping relationships between infrastructure, applications, and business services.

• Support ongoing maintenance and continuous improvement of ServiceNow CMDB and ITOM capabilities.

• Ensure solutions align with established ServiceNow development standards and best practices.

Must Have Skills:

• 3+ years of ServiceNow ITOM Visibility development experience.

• Hands-on experience with CMDB.

• Hands-on experience with Discovery.

• Hands-on experience with Service Mapping.

• Experience developing and configuring solutions on the ServiceNow platform.

• Experience with data ingestion and ETL processes.

• Knowledge of cloud architecture and cloud technologies.

• Knowledge of networking infrastructure.

• Knowledge of Windows and Linux operating systems.

• Understanding of application hosting architectures.

• Experience working in Agile software development environments.

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

Nice to Have Skills:

• Experience with the Common Service Data Model (CSDM).

• Knowledge of ServiceNow data governance and CMDB best practices.

• Experience implementing enterprise CMDB, Discovery, and Service Mapping solutions.

• ITIL knowledge and understanding of IT Service Management principles.

• ITIL certification.

• Experience working within large enterprise technology environments.

• Experience supporting service-oriented architecture and service modeling initiatives.

• Ability to translate technical solutions into business outcomes.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.