Commercial Banking Client Representative 2

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Commercial Banking Client Representative (CBCR) plays a vital role in supporting Mortgage Warehouse customers by managing collateral processes, ensuring accurate data entry, and facilitating smooth financial transactions. This position requires strong attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment.

As a CBCR, you will serve as the primary point of contact for customers, providing exceptional service for day-to-day processes. You will be responsible for accepting, reviewing, verifying, and processing collateral packages to secure warehouse lines of credit. This includes accurately entering collateral data into the tracking system, filing new collateral, retrieving and shipping collateral to investors, and maintaining organized records. Additionally, you will process advance and paydown requests on warehouse lines of credit, review and release wires for loan closings, and handle incoming wires from investors. Daily responsibilities also include balancing all activity, reviewing and researching discrepancies, and clearing exceptions to ensure smooth operations and compliance.

Basic Qualifications

• High school diploma or equivalent

• Two to four years of experience in financial services industry

Preferred Skills/Experience

• Excellent verbal, written, and interpersonal communication skills

• Excellent customer service and problem resolution skills

• Proficient computer skills, especially Microsoft Office applications

• Experience with department-specific systems

• Thorough knowledge of departmental and bank products and services

• Basic accounting knowledge

• Previous experience with warehouse lending

Location expectations

This role requires working from a U.S. Bank location five (5) days per week.

M-F 730am-430pm

#BranchCA

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.49 - 31.15

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.