NEXTHINK Infrastructure Engineer

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

We are seeking a highly skilled Nexthink Developer to support the design, development, and expansion of our Nexthink platform. This role will focus on dashboard development, stakeholder engagement, and automation through Nexthink flows and remote actions to drive proactive issue resolution and improve the Digital Employee Experience (DEX). This individual will work closely with platform leadership and cross-functional teams to translate business needs into actionable insights and automated solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Job Responsibilities:

• Design and build Nexthink dashboards, investigations, and data models to deliver actionable insights

• Develop and maintain remote actions and automation flows to enable proactive remediation

• Configure campaigns, alerts, and monitoring to improve endpoint visibility and performance

• Build and optimize automated workflows to reduce manual effort and incident volume

• Translate use cases into scalable Nexthink solutions (e.g., device health, application performance, incident prevention)

• Partner with engineering teams to implement self-healing and proactive IT capabilities

• Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements

• Act as a bridge between technical teams and business stakeholders, ensuring solutions meet operational needs

• Analyze endpoint data to identify trends, recurring issues, and optimization opportunities

• Create dashboards that track key metrics (DEX, incident drivers, performance issues)

• Support leadership with data-driven recommendations

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.

2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.

3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.

4. Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.

5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.

6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.

7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.

8. Provides technical guidance and direction to lower-level technical professionals.

9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.

2. Minimum of 5 years of professional experience in infrastructure engineering.

3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

• Experience working in Agile teams and knowledge of Agile development & release practices. Experience supporting a team with DevOps in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.).

• Hands-on experience with Nexthink (dashboards, investigations, remote actions, campaigns)

• 4–7+ years of experience in IT engineering, EUC, or IT operations

• Proven ability to translate business requirements into technical solutions

• Strong communication and stakeholder management skills

• Strong experience with:

  • Data visualization and dashboard design
  • Scripting/automation (PowerShell or similar)
  • ITSM platforms (ServiceNow preferred)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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