Lead Learning Strategist- Sales Leadership & Service Excellence Portfolio

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Job Description Summary The Lead Learning Strategist leads the learning strategy for the Enterprise Sales and Service Portfolio, partnering with senior business leaders, HR partners, and learning teams to identify capability needs, shape portfolio priorities, and design strategic learning solutions that drive business outcomes. This role translates business strategy into scalable learning and capability plans, with a focus on sales effectiveness, service excellence, leader readiness, and teammate performance. The Lead Learning Strategist manages complex initiatives, influences cross-functional stakeholders, and provides strategic direction to ensure learning investments are aligned to enterprise priorities and measurable business impact.

Position has in office expectations 5 days each week and can be located in our Truist office in Atlanta, GA or Charlotte, NC

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements strategic learning and development strategies and goals established by Senior Management and Executives.

2. Leads the development and delivery of comprehensive training curricula, materials, and programs aligned with organizational strategy and teammate development goals.

3. Analyzes complex learning needs and designs innovative, scalable learning solutions to address skill gaps and business challenges.

4. Communicates with third-party training providers to ensure quality, relevance, and cost-effectiveness.

5. Administers the delivery and continuous improvement of internal and external training programs, ensuring high engagement and measurable impact.

6. Maintains detailed training records, compliance documentation, and metrics to monitor program effectiveness and regulatory adherence.

7. Collaborates with senior stakeholders and cross-functional teams to lead learning initiatives and integrate learning technologies.

8. Provides guidance, coaching, and direction to lower-level professionals and project teams involved in training design and delivery.

9. Manages major/complex learning and development projects, programs, or processes that span across multiple teams.

10. Champions the adoption of innovative learning technologies and platforms to enhance training accessibility and effectiveness.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree or equivalent education, training, and work-related experience.

2. Minimum of 10 years of professional experience in learning and development or related human resources functions.

3. Deep expertise in adult learning principles, instructional design, and strategic training program management.

4. Project management experience.

Preferred Qualifications

1. Advanced graduate degree in Business, Finance, Human Resources, or related field.

2. Experience in the financial services industry.

3. Sales leadership experience.

4. Sales leadership training strategy design experience.

5. Familiarity with Learning Management Systems (LMS) such as SuccessFactors.

6. Experience with eLearning development tools such as Lectora or Captivate.

7. Professional Learning Delivery certifications or equivalent.

8. Project Management Professional (PMP) certification.

9. Knowledge of instructional design methodologies and processes.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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