Job Summary

We are seeking an experienced and results-oriented Service Projects & Order Management Manager to lead our Service Project Management and Order Management teams. The successful candidate will be responsible for driving operational excellence across the entire project execution lifecycle, ensuring customer commitments are delivered safely, on time, within budget, and to the highest quality standards. This role requires a strong leader who can effectively manage project and service delivery performance, oversee key business metrics, support team development, and build strong relationships with customers and internal stakeholders. The ideal candidate combines business acumen, operational discipline, customer focus, and people leadership to continuously improve project execution performance and customer satisfaction.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop the Service Project Management and Order Management teams.

• Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer success.

• Maintain high employee engagement and motivation through effective leadership, coaching, and career development.

• Conduct performance reviews, talent assessments, and succession planning activities.

Project & Order Execution Management

• Oversee the successful execution of service-related projects and orders from initiation through completion.

• Ensure projects are delivered according to contractual requirements, quality standards, timelines, and financial objectives.

• Drive adherence to Project Management Process (PMP) methodologies, governance, and best practices.

• Support project managers and order managers in resolving complex execution challenges and customer issues.

Business Performance & KPI Management

• Monitor, analyze, and report project execution performance through defined KPIs.

• Drive improvements in:

  • Backlog management
  • Revenue and sales forecasting
  • Gross Margin (GM) forecasting and profitability
  • Project execution efficiency
  • Customer satisfaction metrics
  • Resource utilization
  • On-time delivery performance

• Ensure the accuracy and consistency of operational and financial reporting.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers, partners, and key internal stakeholders.

• Act as a senior escalation point for critical customer and project-related issues.

• Ensure proactive communication and effective stakeholder alignment throughout project execution activities.

• Drive customer-centric behaviors to deliver an outstanding customer experience.

Risk & Escalation Management

• Identify, assess, and mitigate operational, commercial, and delivery risks.

• Lead project escalation management processes and coordinate resolution plans across cross-functional teams.

• Ensure lessons learned and continuous improvement initiatives are implemented across the organization.

Operational Excellence

• Promote standardization, process optimization, and operational efficiency.

• Ensure compliance with corporate policies, quality standards, safety requirements, and governance procedures.

• Drive initiatives that improve service delivery quality while reducing operational costs.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Project Management, or a related field.

• Minimum 8+ years of experience in project execution, service operations, project management, or related functions.

• Minimum 3+ years of people management experience leading project, service delivery, or operations teams.

• Proven experience managing customer-facing projects and service operations.

• Strong understanding of project governance, project management methodologies, and service delivery processes.

• Experience managing business performance metrics, forecasting, and financial reporting.

• Professional Project Management certification (PMP, PRINCE2, or equivalent) is highly desirable.

• Fluent English, both written and spoken.

Required Competencies

Leadership

• Strong coaching and mentoring capabilities

• Team development and talent management

• Change leadership

• Ability to inspire and motivate teams

Business & Financial Acumen

• Backlog management

• Revenue forecasting

• Gross margin forecasting and profitability management

• Financial performance analysis

• Operational KPI management

Project & Service Delivery Excellence

• Project Management Process (PMP) expertise

• Risk and opportunity management

• Escalation management

• Service operations management

• Continuous improvement mindset

Stakeholder Management

• Executive-level communication skills

• Customer relationship management

• Cross-functional collaboration

• Ability to influence without direct authority

Personal Attributes

• Customer-centric mindset

• Open-minded and solution-oriented approach

• Strong analytical and problem-solving skills

• High level of ownership and accountability

• Resilience and adaptability in a dynamic environment

What Success Looks Like

In this role, success means building a highly engaged team, delivering predictable project execution performance, improving financial results, maintaining strong customer satisfaction, proactively managing risks and escalations, and continuously enhancing operational excellence across the Service Projects and Order Management organization. This position offers an excellent opportunity to lead a critical function, shape execution strategy, and make a significant impact on customer success and business growth.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.