Generalist Service Representative I

Role Overview:

We are seeking a manager – Install Base Service Engineer (3Ph UPS) to lead service operations and support customers through expert maintenance, repair, and installation of UPS systems. This role demands strong technical expertise, leadership capabilities, and a commitment to delivering high-quality service.

Key Responsibilities:

• Perform and oversee on-site UPS maintenance, repairs, installations, and commissioning.

• Troubleshoot complex technical issues using specialized tools and methodologies.

• Conduct routine inspections to ensure optimal equipment performance.

• Provide technical support and training to customers and internal teams.

• Collaborate with internal stakeholders to meet customer expectations and support business opportunities.

• Maintain accurate service documentation including reports and logs.

• Prepare scope of work based on site audits and propose effective solutions.

• Stay current with industry trends and emerging technologies.

• Ensure strict adherence to safety protocols when working with electrical systems.

• Provide 24/7 service support as required.

• Lead and mentor a team of at least 5 service engineers.

Qualifications:

• Bachelor’s degree or diploma in Electrical/Electronic Engineering.

• Minimum 3+ years of experience in UPS systems and electrical infrastructure.

• Proven experience in team handling and project execution.

• Strong knowledge of UPS systems and power distribution.

• Excellent troubleshooting, communication, and leadership skills.

• Ability to work independently and collaboratively.

Skills:

• UPS maintenance, repair, installation, and commissioning

• Technical support and customer training

• Safety compliance and accurate record keeping

• Industry awareness and adaptability to new technologies

• Team leadership and mentoring

• Project handling and execution

• Scope of work preparation based on site audits

• 24/7 service readiness

• Cross-functional collaboration with internal stakeholders

Rewards designed for you

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• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.