PXT Co-Op

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An hourly rate of $25.00 per hour is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

• Support day-to-day HR operations and administrative processes across the team.

• Assist with employee lifecycle activities such as onboarding, internal changes, and documentation.

• Help manage incoming requests through shared channels, ensuring timely routing and follow-up.

• Provide support for team member inquiries, escalating as appropriate.

• Assist with maintaining accurate records and tracking workflows.

• Contribute to process improvements, including identifying opportunities to leverage AI and automation.

• Support compliance-related activities and documentation as needed.

• Assist with tracking PXT-led initiatives and maintaining project updates.

• Support coordination of meetings, follow-ups, and action items.

• Contribute to maintaining internal resources and team documentation.

• Support planning and coordination of team meetings and key initiatives.

• Partner with the team on ongoing priorities and ad hoc projects as needed.

What Do You Need?

• Currently pursuing a Bachelor's degree in Human Resources, Business, or a related field.

• Interest in HR operations and employee experience.

• Exposure to AI tools or a curiosity to learn how they can improve efficiency.

• Prior internship, campus leadership, or part-time experience in a professional setting is a plus.

• Strong organizational and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Curiosity, initiative, and a willingness to learn and take on new challenges.

• Proactive approach to problem-solving.

• Comfort working through ambiguity and adapting as priorities evolve.

Technology Skills:

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

• Exposure to or interest in AI tools (e.g., ChatGPT, Copilot) and how they can be used to improve efficiency.

• Familiarity with HR systems such as Workday is a plus.

• Ability and willingness to quickly learn new systems and internal tools.

• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.