Cash Operations Business Manager - Vice President

Join our Payments Operations team in Tampa, where you’ll help shape the future of global cash operations. We’re committed to delivering secure, high-quality payment solutions to clients worldwide. If you thrive in a dynamic, digital environment and are passionate about business management, operations, and strategy, this is your opportunity to make an impact.

As a Global Cash Operations Business Manager – Vice President in Payments Operations, you will support the Heads of Global Cash Operations, acting as a trusted advisor and owning key aspects of business governance, communication, and strategy. You’ll help drive operational excellence, foster strong partnerships, and contribute to the ongoing success of our Payments business. Our team values intellectual curiosity, collaboration, and a strategic mindset.

Job Responsibilities:

• Lead business reviews, executive reporting, leadership meetings, and planning events;

  Assist with group organization and structure

• Monitor strategic investment proposals and track delivery against plans

• Deliver data-driven insights and actionable recommendations to enhance productivity

• Provide monthly metrics results and analysis

• Develop a product-centric, end-to-end approach by partnering with key stakeholders

• Build strong relationships with functional partners to promote shared awareness

• Expand and enhance the business management and support network

• Help craft the Payments Operations narrative for leadership and global town halls

• Develop platforms to connect senior leaders with the broader organization

• Support the development and ownership of future operational support plans and strategy; Conduct horizon scanning to inform leadership of emerging trends

• Own group Objectives and Key Results (OKR) development and accountability process

Required Qualifications, Skills and Capabilities:

• Strong analytical and organizational skills

• Demonstrated execution experience with ability to meet and enforce deadlines

• Ability to act independently and make proactive recommendations

• Strong interpersonal and communication skills

• Ability to manage multiple projects simultaneously

• Data literacy and experience with data-driven decision making

• Flexible and adaptable, able to work across regions, levels, and functions

Preferred Qualifications, Skills and Capabilities:

• Experience in business management, operations, project management, or business strategy

• Experience in payments or financial services industry

• Strategic mindset with ability to visualize future demands and challenges

• Focus on self-development and continuous learning

• Ability to facilitate meetings and dialogues with multiple stakeholders

• Experience building and expanding business management networks

• Familiarity with Objectives and Key Results (OKR) frameworks

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).