Payments-Digital & Design-Product Delivery Manager-Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Regulatory Transformation team within Payments Digital & Design, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Own outcomes end-to-end: Drive program success across functions and dependencies; ensure accountability, closure, and real delivery

• Create clarity and simplify complexity: Break complex problems into the few things that matter, define a path forward, and translate ambiguity into actionable plans and decisions

• Operate solution-first: Surface issues with options, trade-offs, and a recommendation

• Proactively own risk: Anticipate risks early (e.g. client readiness, platform readiness, regulatory deadlines) quantify impact, and implement mitigation plans before issues arise

• Influence without authority: Align senior and cross-functional stakeholders, drive decisions resolve misalignment, and keep teams moving even without direct control

• Run a high-velocity operating cadence: Ensure the program has crip goals, milestones, decision forums and measurable outcomes-focused on progress that matters

• Deliver insights, but updates: Provide leadership with forward-looking insights, key risks decision requests and what matters most now

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• End-to-end ownership-thinks and acts across the full value chain and drives closure

• Structured thinking & simplification-turns complexity into priorities, actions ad decisions

• Solution-first mindset-escalates decisions with options and trade-offs

• Proactive risk ownership-anticipates, quantifies, and mitigates

• Influence without authority-aligns stakeholders and moves the organization

• AI-enabled operational leverage-uses AI and automation to eliminate low-value work and accelerate analysis, communication and decision making all while validating outputs and applying strong data/control judgement