Payments Connectivity-Developer Experience & Portal Ecosystem Enablement-Executive Director

Developer and client connectivity expectations are evolving rapidly. This role will shape our external, client-facing developer ecosystem across APIs, file-based connectivity (Host-to-Host), onboarding, self-service tooling, and Agentic/AI-assisted experiences—bringing platform capabilities, onboarding journeys, and developer tooling into a cohesive end-to-end experience. You’ll lead the evolution of the developer journey from discovery and evaluation through onboarding, testing, production readiness, and scale, enabling clients to integrate, launch, and grow with confidence across one of the world’s largest payments connectivity platforms.

As a strategic product leader within Payments Connectivity, you will partner across product, platform, design, and connectivity strategy to bring clarity and cohesion to experiences that span API and file connectivity, identity and access, onboarding, sandbox environments, operational tooling, and self-service workflows. You will be accountable for measurable improvements in integration speed, launch success, and self-service adoption. This role leads product managers and partners in a matrix with Design and Technical Writing to deliver prioritized outcomes.

Job Responsibilities:

• Shape the long-term vision and strategy for our external developer portal and integration ecosystem across APIs and file-based connectivity (Host-to-Host).

• Define the end-to-end developer journey: how developers and integrators discover, evaluate, onboard, build, test, certify, launch, and operate solutions across our connectivity platform.

• Drive the evolution of the developer portal as both a self-service integration platform and commercial growth channel, improving visibility into developer engagement, onboarding progression, lead generation, and client conversion.

• Partner across product, engineering, client onboarding & service, identity, design, content, operations, and platform teams to deliver cohesive, intuitive integration experiences.

• Drive modernization of self-service onboarding, sandbox/testing experiences, certification, and production readiness workflows, including day-two integration tooling.

• Identify friction across the integration journey and simplify complex enterprise processes into scalable, repeatable platform experiences.

• Bring external perspective and emerging ecosystem trends into the organization, informed by leading developer platforms and fintech infrastructure companies.

• Help shape next-generation AI-assisted and agentic developer experiences (e.g., guided integration, solutioning) with appropriate controls and guardrails.

• Influence roadmap direction and prioritization across interconnected platform capabilities in a matrix environment (including areas not directly owned by this role), and elevate the quality, consistency, usability, and standards of developer-facing experiences across APIs and file-based connectivity.

• Drive product performance by defining KPIs, monitoring usage and feedback signals, converting insights into a prioritized backlog with clear, measurable outcomes, and leading Developer Portal rollouts and change management through betas/phased releases, enablement, training, and proactive communications.

• Own end-to-end risk and controls by embedding policy, regulatory, and operational resiliency requirements across discovery, build, launch, and run in partnership with Legal, Compliance, and Technology Risk.

Required qualifications, skills and capabilities:

• Senior leadership experience in product, platform, or developer ecosystem roles within fintech, enterprise platforms, payments, APIs, infrastructure, or developer tooling.

• Deep understanding of modern developer experiences—including self-service platforms, onboarding flows, sandbox/testing models, documentation, and API ecosystems—and strong intuition for what makes developer platforms intuitive, reliable, scalable, and easy to integrate with.

• Demonstrated experience with client-facing APIs and/or file-based integration models, including onboarding, testing, production readiness, operational support patterns, and strong working knowledge of common integration/platform patterns (e.g., identity/access, developer tooling).

• Domain and platform expertise within commerce/merchant services, treasury, and/or payments.

• Ability to operate effectively in highly interconnected product and technology environments with complex dependencies, and demonstrated ability to influence platform direction and drive alignment across diverse teams and stakeholders.

• Passion for simplifying complexity and creating elegant developer workflows.

• Strong communication and storytelling skills—able to articulate platform strategy to both technical and executive audiences.

• Experience partnering with engineering and data science to deliver AI/ML-powered product features from discovery through launch and iteration for internal and/or external users.

• Working knowledge of LLMs and common implementation patterns (e.g., RAG, fine-tuning, prompt design/evaluation) sufficient to define requirements, assess feasibility, and set success metrics.

• Exposure to shipping or operating LLM-enabled conversational experiences (chatbots/assistants/agents), including quality, safety, and performance considerations in production, plus curiosity around emerging platform trends, developer tooling, and AI-assisted workflows.

• Embed accessibility by design through working knowledge and application of ADA/WCAG across digital product requirements, delivery, and validation.