Product Platform Director-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Product Platform Director for Transaction Processing in Merchant Services, you own platform capabilities spanning the full payments lifecycle, including pay-in processing, network and payment-method economics, compliance with payment brand rules, and post-purchase events. The ideal candidate brings deep payments knowledge, strong commercial judgment, a controls-oriented mindset, and proven experience owning large-scale platforms used by multiple downstream teams. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Own the vision, strategy, and roadmap for one or more foundational payments platforms supporting shared capabilities across products and segments.

• Lead platform ownership across the end-to-end payments lifecycle, including pay-in processing, economics, compliance, settlement considerations, and post-transaction events.

• Build and operate systems of record and reusable services (APIs, workflows, data models, controls) consumed by multiple solution teams.

• Balance long-term platform health (scalability, reliability, reuse) with near-term delivery of regulatory, network-mandated, and risk-driven commitments.

• Ensure platforms support commercial outcomes, including margin integrity, cost-of-payments optimization, and transparent economics.

• Drive strong governance, controls, and audit-ready evidence as platform features, not downstream processes.

• Leverage data, analytics, and AI to automate repetitive processes, surface anomalies, and identify hidden risk or opportunity in large data sets.

• Partner closely with Technology, Risk, Compliance, Finance, Operations, and Solution teams to deliver consistent and scalable outcomes.

• Act as senior decision owner for platform-level tradeoffs, issue resolution, and prioritization in complex or ambiguous situations. Communicate platform posture, risks, and progress clearly to senior leadership.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications

• Broad understanding of payments ecosystems, including networks, payment methods, fees, operating rules, and lifecycle events.

• Extensive knowledge of the product development life cycle, technical design, and data analytics

• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field