Mid-Level
Client Service Account Manager
Job description
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager (Associate) within JPMorgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
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Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
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Becomes the Clients’ trusted adviser
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Assists in developing and executing strategic Client plans
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Promotes use of self-service tools to reduce number of Client enquiries
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Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
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Promotes sharing of experience and best practice across the Service team
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Participates in and support TS initiatives
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Identifies opportunities for product development and enhancement
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Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
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Identifies and escalate potential risk associated with Client activities
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Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
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Excellent verbal and written communication skills – Hebrew & English
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Ability to work effectively under pressure whilst maintaining a professional manner
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Dual-ability to work effectively as both a team player and alone
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Demonstration of cultural sensitivity and awareness
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Proven negotiation skills
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Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
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Ability to develop and mobilise internal networks and resources
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Ability to effectively use and manage multiple systems
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Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
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Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
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Additional languages are advantageous
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