Control Manager - Associate

Step into a pivotal role at JPMorgan Chase, where your expertise in compliance and risk management will shape the future of our operations. You will have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As an Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will join the Control Management Organization on a centralized team responsible for executing requirements outlined in firmwide standards, with a strong emphasis on executive reporting. You will have the opportunity to partner across Lines of Business and functional areas to build a broad internal network and deliver enterprise-aligned outcomes. You will be part of a dynamic team that enables CCB to support millions of consumers and small businesses, with opportunities for career growth and skill development within a market-leading company. This role requires operating at a high level in a fast-paced and challenging environment while maintaining accuracy and adherence to established guidelines. Responsibilities will include:

Job Responsibilties:

• Prepare, compile, and quality-check executive-level meeting and reporting materials, ensuring they meet aesthetic standards and are accurate, timely, and easy to understand.

• Partner with stakeholders to gather executive reporting topics within tight timelines, proof and consolidate inputs, and coordinate/lead executive pre-sessions as part of the Control Management reporting cadence.

• Coordinate and participate in reporting review meetings and development forums, and drive continuous process improvements to increase efficiency and strengthen execution.

• Perform ongoing analysis of program-related data, produce ad-hoc reports, and develop/maintain procedures for reporting, analysis, and related deliverables.

• Support project/program activities involving data preparation, document creation, and presentation of analytical results, while engaging cross-functionally (e.g., business, operations, legal, compliance, risk, audit, regulators, technology controls) and adapting to a changing environment.

• Stay ahead of the curve by bringing skills like automation, AI, and agile practices to your daily work.

Required Qualifications, Capabilities and Skills:

• 3+ years in financial services with hands-on experience in controls, audit, quality assurance, and/or operational risk management, including executing and implementing program requirements end-to-end.

• Executive-ready presentation skills: Strong ability to build clear, polished presentations and briefing materials, tailoring content to stakeholder needs and confidently presenting analytical results in meetings/forums.

• Analytical thinking & decisioning: Demonstrated analytical rigor—organizes and compares information, applies structured problem-solving, evaluates options, and makes fact-based recommendations while engaging the right stakeholders.

• Data & BI proficiency: Experience using Business Intelligence tools to support reporting, ad-hoc analysis, and data preparation; able to translate data into concise insights and actions.

• Program/meeting facilitation: Proven capability to facilitate meetings to roll out and gather requirements across multiple groups and organizational levels, driving alignment and timely decisions.

• Requirements & process translation: Able to understand strategic and tactical direction and convert it into functional process flows, business requirements, and executable deliverables.

• Communication & documentation: Strong written and verbal communication skills, producing clear, concise documentation and procedure/training materials that enable consistent execution.

• Organization & multitasking: Excellent organizational skills with the ability to prioritize and deliver across multiple workstreams, teams, and tight deadlines while maintaining accuracy.

• Stakeholder partnership & adaptability: Builds effective internal relationships across business, operations, legal, compliance, risk, audit, regulators, and technology controls; follows escalation procedures and remains flexible in a changing environment.

Preferred Qualifications, Capabilities and Skills:

• Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment.

• Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), Tableau, and Alteryx.