Senior Associate, Business Operations Manager

Join a team where your analysis and storytelling directly shape leadership decisions. You’ll turn complex credit and financial data into clear narratives, dashboards, and performance insights that drive action.

As a Senior Associate, Business Operations Manager in the Card Credit Decisioning team, you will partner with senior leaders and cross-functional stakeholders to deliver executive-ready materials, track performance through OKRs and key metrics, and coordinate strategic priorities across pricing and underwriting.

Job responsibilities

• Lead cross-functional initiatives to ensure on-time delivery; maintain project plans, documentation, action items, and dependencies

• Design and deliver executive reporting and dashboards that translate complex credit and financial data into actionable insights

• Define, track, and analyze Objectives and Key Results (OKRs) and key business metrics to monitor performance trends

• Synthesize portfolio dynamics and performance drivers into insights and recommendations for strategic decision-making

• Create business reviews and executive materials, including narrative development and key message synthesis for senior leaders

• Coordinate strategic commitments and deliverables across pricing, acquisition underwriting, and portfolio underwriting teams

• Partner across a highly matrixed environment to drive alignment, accountability, and clear decision-making

Required qualifications, capabilities, and skills

• Demonstrated ability to drive strategic planning and execution, aligning work to goals and priorities

• Advanced Excel and PowerPoint skills

• Strong analytical skills, including the ability to translate data into insights and recommendations

• Proven ability to manage multiple priorities independently with strong organization and time management

• Strong attention to detail and experience delivering high-quality work on special projects

• Strong written and verbal communication skills, including the ability to communicate clearly with senior leadership

• Demonstrated commitment to process improvement and operational rigor that improves reporting accuracy and consistency

• Strong relationship management skills and ability to collaborate across cross-functional teams

Preferred qualifications, capabilities, and skills

• Experience supporting senior leaders through executive-ready communications (business reviews, scorecards, readouts, governance materials)

• Experience in credit strategy, risk, underwriting, lending, pricing, portfolio management, or adjacent analytics/strategy functions

• Experience building management reporting and dashboards and defining metrics (including OKRs and KPIs) from ambiguous problem statements

• Project or program management experience across multiple concurrent workstreams with cross-team dependencies

• Comfort influencing without authority and driving alignment across stakeholders with differing priorities

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.