Technical Program Manager - Corporate Communications

Leverage your deep technical and communications expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment Bank - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

As an experienced technical writer/corporate communicator, you excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm through a variety of mediums and platforms. This role focuses on customizing technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building our Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet, podcasts and video.

Job responsibilities

• Create clear, concise and compelling communications across varied mediums including but not limited to written/email, PowerPoint, intranet, podcasts and videos, with adaptability to learn new tools

• Devise creative, effective messaging based on target audience, determining media to best reach them.

• Maintain pipeline of editorial content including newsletter spotlights and recent accomplishments, leadership and developer blogs and feature articles.

• Work with subject matter experts and leadership to produce editorial content, translating technical jargon for non-tech audience as needed, and ensuring cohesive narratives executed with impeccable writing.

• Produce succinct, clear email announcements and gather all required approvals and previews prior to send.

• Produce clean, artful PowerPoint presentations for town halls and leadership sessions

• Organize large scale events both in person, and virtual – from conception to logistical implementation.

• Support Payments Tech leadership team including writing announcements, coaching them prior to presentations and collaborating on/editing thought leadership pieces.

• Work closely with our intranet developers to ensure our site is up to date and advise on layout/design where needed

• Collaborate with cross-functional teams, including engineering, product, operations, HR and business stakeholders, to agree deliverables, ensuring alignment with overall business goals

• Participate in our partner communications teams (e.g., Payments, Global Technology) to ensure alignment with the broader ecosystem.

• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Required qualifications, capabilities, and skills

• BS/BA degree (or equivalent experience) and 10 years professional experience.

• Exceptional writing, editing and proofreading skills.

• Ability to create clear, concise and compelling communications across varied mediums.

• Experience working in Technology with a functional understanding of the tech landscape, particularly AI, public cloud and big data

• Ability to translate technical content for non-technical audiences

• Experience organizing large events both in person, and virtual – from conception to logistical implementation.

• Hi EQ with the ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels

• Ability to navigate complex, matrixed organizations with varied technical and non-technical skillsets and priorities.

• Passion for building a learning culture that fosters diversity, opportunity and inclusion.

• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred qualifications, capabilities, and skills

• Financial Services Background

• Advanced PowerPoint / graphical skills

• Experience with AI tools such as Claude Code and LLMs