Front Office Equities Trading Technology Support

Job responsibilities

• Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Knowledge of front office trading applications and Equities markets

• Experience in Incident and Problem management

• Experience in using Unix commands

• Strong communication skills to translate technical language into meaningful business impact statements

• Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed

• Have an understanding of the Agile methodology

• Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

• Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud