Director of Infrastructure Engineering - Global Head of Multimedia, Audio Visual & Digital Experience Engineering

At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering - Global Head of Multimedia, Audio Visual & Digital Experience Engineering at JPMorgan Chase within the Corporate Technology’s Enterprise Communications Platforms, you manage one large area or multiple smaller ones with advanced technical knowledge to resolve complex issues. Exercise independent judgement within general guidelines and parameters to determine appropriate actions.

Job responsibilities

• Own global engineering strategy and delivery for Multimedia, Audio Visual, Broadcast, Digital Signage, and IPTV platforms across all lines of business, ensuring alignment to enterprise infrastructure standards.

• Lead end-to-end engineering of meeting rooms and collaboration environments, including Cisco/Zoom ecosystems and certified device integrations (Logi, Neat, etc.), ensuring consistent user experience globally.

• Define and deliver engineering solutions for event spaces and executive environments, including multipurpose rooms, boardrooms, and large-scale hybrid collaboration spaces.

• Oversee design and integration of broadcast and production environments, including control rooms, production workflows, and media signal transport supporting corporate and client-facing events.

• Own global Audio Visual Standards & Catalog, including room taxonomies, engineering patterns, certified hardware/software, and lifecycle standards to enable repeatable, scalable deployments.

• Lead engineering and lifecycle management of video walls and immersive display technologies, ensuring integration with enterprise video, signage, and broadcast systems.

• Drive infrastructure engineering for IPTV, digital signage, and background media platforms, including endpoint management, content distribution architecture, and global scalability.

• Establish and govern multimedia inventory and asset management practices, including integration with enterprise systems of record (e.g., Multimedia Inventory Tool), ensuring full lifecycle tracking and audit readiness.

• Define engineering standards for peripherals and endpoint ecosystems, including microphones, cameras, headsets, and collaboration devices, ensuring certification, compatibility, and lifecycle governance.

• Lead vendor strategy and ecosystem management across Audio Visual, broadcast, and digital experience platforms, including RFI/RFP processes, vendor selection, and strategic partnerships.

• Ensure operational excellence and resiliency across all multimedia platforms, including monitoring, incident management, global support models, and reliability for mission-critical environment.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 10+ years applied experience.

• Strong experience building and operating inventory, asset lifecycle, and system-of-record integrations for large-scale endpoint estates.

• Deep understanding of end-to-end Audio Visual and multimedia system lifecycles, including design, commissioning, deployment, operations, and decommissioning.

• Proven experience delivering high-availability, mission-critical platforms supporting executive environments, broadcast events, or real-time communications.

• Expertise in service delivery models and operational frameworks, including incident management, escalation paths, and global support coverage.

• Strong knowledge of enterprise security, risk, and control requirements as applied to infrastructure engineering and connected device ecosystems.

• Experience driving large-scale transformation initiatives, including platform consolidation, vendor rationalization, and technology modernization.

• Ability to define and manage engineering financials, including cost models, budget accountability, and total cost of ownership optimization.

• Proven success partnering with product, operations, and business stakeholders to translate requirements into scalable engineering solutions.

• Strong communication skills with the ability to articulate complex technical concepts to executive audiences and influence key decisions.

• Experience leading geographically distributed teams and delivering consistent outcomes across multiple regions, time zones, and regulatory environments.

Preferred qualifications, capabilities, and skills

• Experience defining and implementing global room taxonomy and versioning models, enabling standardized deployment and lifecycle management across large AV estates.

• Demonstrated success integrating multimedia platforms with enterprise systems (e.g., identity, monitoring, ticketing, and reporting ecosystems).

• Familiarity with cloud and hybrid deployment models for media platforms, including architecture patterns spanning on-premise and cloud environments.

• Experience supporting or engineering solutions for high-visibility executive and client-facing environments, where reliability and user experience are critical.

• Knowledge of content distribution and media delivery architectures, including streaming, encoding, and endpoint delivery frameworks used in enterprise or broadcast environments.

• Exposure to automation and infrastructure-as-code approaches applied to device provisioning, configuration management, or platform deployment.

• Demonstrated ability to drive continuous improvement and innovation programs, including adoption of emerging technologies and modernization of legacy AV or media platforms.