Change Management - Process Improvement Associate II

Join a dynamic change management team that drives transformative change by collaborating with senior leaders to successfully deliver business outcomes for strategic transformation initiatives. The change practitioner in Operational Excellence will develop people-centered change plan activities for strategic transformation efforts. Our mission is to support and enable a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Change Management - Process Improvement Associate II within JPMorganChase, you will play a pivotal role in driving change adoption and usage in support of continuous improvement programs and reducing risk by supporting continuous process improvement programs. Leveraging your broad knowledge of change management methodologies, will serve as a trusted support partner to senior change practitioners, project leaders and stakeholders by delivering recommendations, implementing plans and executing change tasks to achieve business improvement. Your role will identify impacts, generate innovative solutions, and reduce risk. You will be expected to use AI tools to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and complete tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI transformation efforts.

Job responsibilities

• Manage one or more small or moderately complex transformation projects, or workstreams, (as a change practitioner) that drive the support and adoption of impacted stakeholder groups.

• Apply a structured methodology/process and lead change management activities for business transformational initiatives.

• Partner with project team members to manage stakeholders, develop frameworks and insights to address organizational changes, and functional strategic development efforts.

• Consult and coach project teams, support and engage senior leaders and other stakeholders.

• Support the design, development, delivery and management of change communications.

• Conduct impact analyses, assess change readiness and identify key stakeholders.

• Identify, analyze and prepare people-focused risk mitigation tactics and resistance response.

• Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.

• Manage/complete tasks related to the standard execution and upkeep of a change management methodology or portfolio for the Marketing organization.

• Apply project management skills to manage change initiatives.

• Maintain and report KPIs/metrics for the change initiatives you lead.

Required qualifications, capabilities, and skills

• Project management/people-focused change management experience.

• Proven executive-level communication skills.

• Demonstrated ability in leading and supporting end-to-end transformation initiatives of various sizes and complexity.

• Demonstrated problem-solving skills, including the ability to define problems and identify and prioritize key issues.

• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.

• Experienced in creating presentations, both written and verbal, tailored for all audiences.

Preferred qualifications, capabilities, and skills

• Prosci or other change management certification.

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.

• Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.

• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.

• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.

• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.