Boarding Platform Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Boarding Platform team within the Commercial & Investment Bank’s Merchant Services organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability

• Monitor and drive product success through performance metrics, customer feedback and manage product issues while ensuring compatibility with evolving technologies

• Maintains comprehensive product documentation and training materials

• Support Sales, Relationship Managers, Solutions teams, with product expertise and maintain strong stakeholder relationships

• Support Sales presentations, client discussions and Request For Proposal

• Oversee vendor and partner engagements / relationships in collaboration with Payments partner groups

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Demonstrated success in product management roles, within the payments industry, showcasing a strong ability to manage and lead product lifecycles from ideation through to market launch and ongoing optimization. This experience should reflect a deep understanding of customer needs and market dynamics.

• Extensive knowledge of payment systems, technologies, and industry trends, enabling the candidate to anticipate and respond to market changes effectively. This includes familiarity with emerging technologies and regulatory environments that impact the payments landscape.

• Exceptional leadership, communication, and interpersonal skills are essential for driving change and influencing stakeholders across the broader payments organization. The candidate should be adept at articulating a compelling vision, inspiring teams, and fostering a culture of collaboration and innovation.

• Ability to think strategically with a focus on long-term objectives while executing plans methodically. This involves setting clear priorities, managing resources efficiently, and delivering results in a dynamic and fast-paced environment. The candidate should demonstrate a track record of achieving strategic goals through disciplined execution.

• Proven ability to influence and drive the adoption of key product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management. This skill ensures that products are developed in alignment with market needs and deliver significant value to the organization.

• Must possess strong commercial aptitude and be adept at identifying and capitalizing on opportunities that fall outside the scope of formal planning, budgeting, and management. This includes a keen ability to navigate complex business environments and drive profitable growth

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• The ideal candidate will exhibit a blend of critical and creative thinking, outstanding communication skills, and the ability to inspire and work well with others. They should demonstrate a commitment to excellence, going the extra mile to ensure tasks are completed accurately and effectively. Comfort in working across team boundaries and strong organizational skills are also essential

• Experience working effectively in a matrixed environment, with the ability to build and maintain positive relationships across diverse peer groups. The candidate should excel at aligning on solution outcomes and fostering collaboration to achieve shared objectives

• Bachelor’s degree (MBA preferred) in computer science, business, or related field