Workplace Solutions Operational Risk Lead Manager – Vice President

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Workplace Solutions Operational Risk Lead Manager within our diverse and inclusive Workspace Solutions Team, you will have the opportunity to promote and instill a strong culture of operational risk management. You will join a team of risk & compliance professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm’s Compliance, Conduct and Operational Risk (CCOR) Management Framework is implemented and functions effectively within Workplace Solutions. We are looking for an Operational Risk Lead Manager who is a solution-oriented, customer-focused specialist, used to working in an agile environment. The role is global in nature with oversight for North America, EMEA and Asia business activities.

Job Responsibilities

• Participate in change management and new business initiatives to identify and assess risks, challenge the proposed control environment, and recommend approval (or not) of the change.

• Provide oversight on risk assessment for operational risks in Workplace Solutions (business units, regional and legal entity levels)

• Prepare materials for regional board meetings, control committees / forums to inform on the outcomes of Operational Risk Management activities

• Assist in developing testing activities using a risk-based approach, and oversee the execution of proposed testing

• Perform assessments of areas of emerging risk or potential control gaps to identify issues for the business to remediate, documenting and sharing analysis with key business stakeholders

• Engage with global horizontal risk programs (e.g., Business Resiliency, Third-Party Outsourcing, Data Management) to ensure that business practices remain in line with firmwide changes;

• Review operational risk events that resulted in financial losses to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes;

• Support Operational Risk engagement in regulatory deliverables (e.g. MFSA and FINRA), including targeted exams;

• Promote cross line of business consistency and adoption of best practices collaborating with other Operational Risk colleagues, as well as control functions such as Investment Risk, Legal, Compliance

• Promote and instill a strong culture of Operational Risk Management, collaborating with the business and second-line functions to continually improve operational processes, support safe business growth, and inform and influence risk-based decision making

Required Qualifications, Capabilities, and Skills

• Experience in the financial services industry, ideally in functions such as Operations, Compliance, Risk Management, Control Management or Audit

• Excellent written and verbal communication and presentation skills, with an ability to articulate complex concepts clearly to differing audiences

• Self-motivated, driven and inquisitive

• Strong analytical skills and proven ability to identify potential process and control issues

• Ability to leverage AI/ Technology to analyze sets to identify trends, insights, and potential emerging risks

• Strong interpersonal, communication, and influencing skills

• Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment

• Ability to deliver amidst continuous change and in an agile work environment

Preferred Qualifications, Capabilities, and Skills

• Passionate and capable of learning in a changing environment while delivering results

• Ability to embrace and drive change

• Ability to collaborate across different groups and regions