Mail & Office Support Operator in Digital & Workplace Solutions (all genders)

As a Mail & Office Support Operator in Digital & Workplace Solutions, you provide high-quality mail, scanning, and office support services that help our Berlin office operate efficiently and professionally. You work as part of a small on-site team, using digital and technical solutions—such as package lockers, scanners, and tracking devices—to deliver services to agreed deadlines and quality standards. You’ll be based in Berlin and report to a direct manager in our Frankfurt Head Office, following global control procedures to keep processes robust and well managed.

Job responsibilities

• Receive, sort, distribute, and ship incoming and outgoing mail and packages in line with required quality standards

• Operate package locker, scanning, and tracking solutions to support a controlled and transparent process

• Scan, index, and route documents using agreed document management practices and tools

• Monitor service deadlines and daily volumes to meet productivity expectations

• Support clients with basic office solutions, including stationery requests and distribution

• Assist with minor issues on office print devices and coordinate support when escalation is needed

• Maintain accurate logs and records for mail, shipping, scanning, and related activities

• Prepare and manage meeting facility support tasks as needed to enable a professional client experience

• Follow global control procedures consistently to ensure robust, compliant processes

• Communicate clearly with on-site stakeholders and your Frankfurt-based manager on service status and issues

Required qualifications, capabilities, and skills

• Experience performing mailroom, shipping/receiving, scanning, or office support operations

• Ability to meet established deadlines, quality standards, and productivity expectations in a service environment

• Confidence using digital tools and office technology (for example scanners, tracking devices, and print devices)

• Strong attention to detail when handling documents, labels, and service tracking records

• Customer-focused mindset with a professional approach to on-site support

• Ability to work effectively as part of a small team in a new office environment

• Clear written and verbal communication skills to coordinate requests and updates

• Ability to follow defined procedures and controls consistently

Preferred qualifications, capabilities and skills

• Experience supporting document management processes and basic record-keeping workflows

• Familiarity with package locker workflows and high-volume mail handling

• Experience providing meeting room or client facility support in an office environment

• Comfort troubleshooting minor, routine issues with print devices and escalating appropriately