Health Plan Payment Solutions Vice President - Healthcare Payments

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.

As a Health Plan Payment Solutions in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

In this role you will be expected to carry your own quota and will be responsible for prospecting and creating your pipeline and leads. You are responsible for understanding the customer’s pain points and recommending solutions that would best fit their needs. You will work directly with the Treasury Management Officer and Healthcare Banker and supports the Healthcare Payments Product needs. J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives

• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends

• Manages pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials

• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

• Maintains sales mentality with being goal and quota driven.

• Sources new opportunities while shepherding inbound requests.

• Collaborate with internal stakeholders (e.g Product, Marketing, Commercialization, and Customer Success teams to meet client needs )

• Track, forecast, and report key performance metrics and pipeline activity through CRM tools.

• Support complex sales cycles, including RFP responses, contract negotiations, and closing deals.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products

• Extensive experience working in a sales cycle and engaging with clients on a regular basis

• Experience modifying preconfigured solutions to meet complex problems

• Demonstrated prior experience working in a highly matrixed and complex organization

• Extensive in depth knowledge of healthcare Payers, including Claims Management, provider networks, and value-based care models

• Demonstrates critical thinking abilities across multitude of scenarios.

• Travel required up to 25%

Preferred qualifications, capabilities, and skills

• Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines

• Enterprise-level deal management

• Strategic thinker with a focus on relationships, customer success and not transactional sales.

• Ability to build rapport and trust with an extensive list of stakeholders from executives to technical teams.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.