Lead Technical Program Manager

Shape the future of product delivery by creating solutions that enhance customer experiences. Lead end-to-end delivery processes, manage dependencies, and partner with stakeholders to drive successful outcomes.

As a Product Delivery Manager within the Digital Workflow client services space, you will drive efficient, scalable delivery of customer solutions through strong execution, coordination, and operational readiness.

You will oversee intake, dependency management, release planning, and change readiness while aligning product and technology teams, managing risks and controls, and providing transparency through disciplined planning and communication. By removing blockers, adapting to evolving priorities, and driving continuous improvement, you will accelerate delivery across high-impact initiatives. Join a high-performing team leading critical cross-product and cross-line-of-business programs. You will develop and execute delivery plans, influence stakeholders, drive operational excellence, and help improve how products and services are delivered across the organization.

Job responsibilities

• Lead end-to-end product delivery processes, including intake management, dependency management, release management, product operationalization, delivery feasibility assessments, and product performance reporting, while identifying opportunities to improve efficiencies and functional coordination.

• Lead change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

• Partner with product, technology, and business stakeholders to align priorities, objectives, and deliverables across multiple initiatives.

• Develop and maintain delivery plans, tracking milestones, risks, dependencies, and execution health to ensure predictable outcomes.

• Drive continuous improvement across delivery processes, tooling, reporting, and operational efficiency.

• Provide concise and effective status reporting to stakeholders and senior leadership to support informed decision-making.

Required qualifications, capabilities, and skills

• Applied experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities.

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.

• Experience in product or platform-wide release management, in addition to deployment processes and strategies.

• Strong understanding of responsible AI principles and AI-enabled delivery practices.

• Advanced analytical, organizational, and problem-solving skills, with the ability to navigate ambiguity and deliver results in fast-paced environments.

• Excellent written and verbal communication skills, with the ability to tailor messaging to technical, business, and executive audiences.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development lifecycle, product management practices, and data analytics.

• Knowledge of ServiceNow architecture, data and security models, application frameworks, integrations, and authentication patterns.

• Experience delivering enterprise platforms, workflow automation solutions, or digital transformation initiatives.

• Proven experience leading large-scale platform modernization, workflow transformation, or strategic enterprise initiatives across multiple lines of business.