Payments-Head of Commercial Enablement & Planning-Executive Director

As the Head of Commercial Enablement & Planning within Global Payments, you will drive the strategic framework development and manage a multi-year commercial portfolio and roadmap of new commercial launches and existing solution refreshes. This portfolio covers the full suite of treasury services solutions across the Commercial and Investment Bank customer base globally. In this newly created role, you will be a part of a leadership team working to position J.P. Morgan’s Treasury Services offerings for maximum market impact, client adoption, and revenue growth. You and your team will work on the digital transformation of our go-to-market processes, optimizing partner engagement, enhancing traceability of full lifecycle of new launch activity (from initiative discovery to delivery to ramp) as well as planning for the full portfolio of new launches and existing solution refreshes. The ideal candidate will be passionate about leading large and complex initiatives, systemic process re-engineering, and building connectivity and partnership across a matrixed organization.

About the team: J.P. Morgan Payments is a global leader in financial services, known for its scale, reliability, and commitment to innovation. At the core is Treasury Services—the world’s #1 provider—offering a trusted suite of solutions that help clients manage cash, optimize payments, and grow revenue. Backed by expert teams and advanced technology, Treasury Services enables corporations, financial institutions, public sector entities, and e-commerce clients to move money seamlessly across borders and industries, driving efficiency and unlocking new opportunities.

Job Responsibilities:

• Lead a team dedicated to evolving and optimizing the commercialization framework for Treasury Services (TS)

• Spearhead commercial planning activities for the full suite of Treasury Services solutions through thoughtful planning, governance, and cross-functional stakeholder management

• Builds and operationalizes a repeatable and scalable process, accounting for nuances in local and segment approaches

• Builds a cohesive team through strong communication, team involvement, and strong leadership

• Directly shapes operational and/or functional execution of commercialization strategies and how they are accomplished

• Defines and operationalizes key performance metrics and OKRs for cross-organizational commercialization; drives initiatives to right-size performance dimensions where there are opportunities

• Establish effective partner routines with stakeholders across Payments, including TS Product, Sales, Channels, Marketing, Business Transformation, and segment leads

• Collaborate with product teams to streamline product knowledge capture to enable a more tech- and data-enabled go-to-market approach

• Manages special projects on behalf of leadership team

Required qualifications, skills and capabilities

• 8+ years of strategic portfolio or product management, large-scale transformation or change initiatives, or CAO / COO portfolio leadership functions

• Experience in a global financial institution or fintech environment

• Excellent team-building and leadership skills

• Strong influencing and partnership / collaboration skills

• Strong executive presence, comfortable interacting with and presenting to all levels of management

• Positive, team-oriented attitude and partnership mindset

• A track record demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, flexible / adaptable to changing environment and demonstrating entrepreneurial leadership

• Strong organization skills

• Demonstrated strong ability to analyze problems, communicate effectively and confidently (both verbal and written)

• Proven ability to lead cross-functional teams and manage complex projects in a matrixed organization

• Comfortable leading change management

• Analytical mindset with the ability to interpret data and market insights to drive decision-making

Preferred qualifications, skills and capabilities

• Strong understanding of the payments and treasury services landscape, including market trends and competitive dynamics, and emerging technologies

• Track record of building and evolving commercial / go-to-market frameworks and governance structures