Operations Control Manager, Personal Investing – Associate

Are you ready to make a difference in a fast-paced, collaborative environment? At JPMorganChase, you will help shape the future of Personal Investing by strengthening our operations control framework. You will have the opportunity to grow your career, develop your skills, and work alongside talented colleagues who value innovation and integrity. Join us and be part of a team that empowers you to drive meaningful change and contribute to our shared success.

As an Operations Control Manager (Associate) within Personal Investing, you will support CORE-aligned control framework execution by facilitating structured risk and control discussions, completing risk and control assessments for BAU and change, monitoring control performance, and driving issue remediation to closure. You will help maintain governance cadence and actionable MI (including KRIs/KPIs) to inform prioritisation, escalation, and senior discussions.

Job responsibilities

• Support the design, implementation, and operation of CORE-aligned control frameworks, ensuring adherence to regulatory requirements and internal policies.

• Partner with stakeholders across Personal Investing to anticipate change, surface emerging risks, and pre-empt issues through structured risk and control discussions, constructive challenge, timely escalation, and tracked actions.

• Execute risk and control assessments across BAU and change (including product, process, and operational initiatives), documenting key risks, control coverage, owners, residual risk, and time-bound remediation actions.

• Apply knowledge of Trading and Operations processes, including the end-to-end trade lifecycle, to identify operational risks and embed effective preventative and detective controls.

• Monitor control performance and operating effectiveness, identifying weaknesses and supporting targeted enhancements (including automation opportunities) with appropriate documentation and evidencing.

• Support disciplined issue management, including triage, root-cause support, action planning, dependency tracking, and closure validation to reduce repeat findings.

• Produce concise governance materials and actionable MI (including KRIs/KPIs, trends, breaches, and issue ageing), translating process and control information into clear dashboards, heatmaps, and narratives to support prioritisation and senior discussions.

• Provide guidance on control processes and CORE practices across pillars (control design, risk and control identification and assessment, issue management, and governance and reporting) to strengthen consistency and ownership.

• Facilitate internal and external audits by preparing materials, running walkthroughs and organising evidence.

Required qualifications, capabilities, and skills

• Strong experience in Operations Controls, Operational Risk, Compliance, Audit, and/or regulatory remediation within a large financial institution (or comparable regulated environment).

• Demonstrated initiative and bias to action, with a track record of proactively identifying gaps and driving actions to closure through structured follow-up, escalation, and evidence discipline.

• Working knowledge of the control lifecycle, including control design principles, documentation standards, monitoring and testing, and remediation expectations.

• Experience delivering risk and control assessments with clear documentation of risks, controls, owners, residual risk, and prioritised actions.

• Strong issue management capability, including action tracking, dependency management, root-cause support, and closure validation with audit-ready evidence.

• Ability to interpret MI (including KRIs/KPIs, trends, breaches, and issue ageing) to support risk-based prioritisation and timely escalation.

• Strong written and verbal communication skills, able to influence stakeholders through clear, concise, and actionable recommendations.

• Experience with process mapping and controls documentation; comfortable operating in an agile, evolving environment.

• Strong organisation, prioritisation, and attention to detail, with consistently high standards of accuracy and integrity.

Preferred qualifications, capabilities, and skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint preferred).

• Understanding of the end-to-end trade lifecycle and ability to apply this knowledge to risk identification and control enhancement, preferred.