Fraud People Lead

Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you’ll empower colleagues, promote operational excellence, and deliver outstanding service while growing your career and making a difference for our customers and our business. Be part of a team where your leadership truly matters.

As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.

Job Responsibilities:

• Optimize team performance across key operational, financial, and people metrics

• Collaborate with cross-functional teams to improve business and operational outcomes

• Champion change by identifying root causes and implementing solutions

• Lead by example and act as an advocate for our brand and values

• Foster a positive and inclusive team culture

• Coach and develop colleagues to achieve exceptional results

• Share customer insights and best practices with the wider team

• Build expertise across all channels and functions

• Communicate effectively with colleagues and customers

• Recognize and celebrate team achievements

• Support continuous learning and skill development

Required Qualifications, Capabilities, and Skills:

• Demonstrate leadership experience in a customer-focused environment

• Show accountability and curiosity in developing people

• Lead teams and self through periods of change and ambiguity

• Drive results through colleague engagement and motivation

• Communicate clearly and confidently, both written and verbal

• Apply creative problem-solving to resolve customer inquiries

• Champion a positive team culture and provide regular feedback

• Coach and support delivery of first-class service

• Possess multi-channel operational experience

• Minimum 1 year of experience in a leadership role

• Experience in fraud operations or financial services

Preferred Qualifications, Capabilities, and Skills:

• Experience leading teams in fraud prevention or risk management

• Advanced coaching or mentoring certification

• Strong analytical and data interpretation skills

• Experience with process improvement initiatives

• Knowledge of regulatory requirements in financial services

• Proficiency in digital platforms and multi-channel operations

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