Lead Software Engineer: Identity & Trust

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking’s Customer Identity Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted, market-leading identity and onboarding solutions in a secure, stable, and scalable way. You will play a key role in designing and delivering a shared identity platform that supports customer onboarding, identity verification, and trust services across multiple products and lines of business.

Job responsibilities

• Design and deliver secure, scalable software solutions that support customer identity, onboarding, and trust services across platforms

• Develop and maintain a canonical customer identity model to enable consistent identity representation across systems

• Build and manage services that support the end-to-end identity lifecycle, including enrollment, verification, remediation, and offboarding

• Integrate identity proofing and verification vendors through abstracted APIs to enable flexible and scalable onboarding capabilities

• Develop and refine trust and risk signal services that support fraud detection and identity assurance decisions

• Design and implement event-driven architectures and APIs that enable seamless interoperability across distributed systems

• Partner with product, risk, and technology teams to translate regulatory and business requirements into scalable technical solutions

• Ensure continuity of identity experience across digital and assisted channels (e.g., web, mobile, branch, call center)

• Identify opportunities to improve platform performance, scalability, and reliability through automation and engineering best practices

• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience

• Hands-on experience designing and building scalable, distributed systems and APIs in a cloud-based environment

• Experience developing identity, authentication, or customer onboarding systems

• Strong understanding of event-driven architecture and messaging frameworks (e.g., Kafka)

• Experience working with identity and access management (IAM) platforms or solutions

• Experience integrating third-party services or vendors through API-based architectures

• Hands-on experience translating business or regulatory requirements into technical solutions

• Experience working in agile environments with modern software development lifecycle practices

• Proficiency in designing high-availability, resilient systems with a focus on reliability and performance

• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred qualifications, capabilities and skills

• Experience with identity assurance frameworks (e.g., NIST 800-63)

• Experience with identity proofing or KYC platforms (e.g., Socure, Jumio)

• Experience designing trust scoring or risk signal platforms

• Knowledge of omnichannel customer identity systems across digital and assisted channels

• Experience in highly regulated environments such as financial services

• Experience influencing platform strategy and shared service adoption across large organizations

• Experience improving developer experience through reusable platform components and service contracts