Mid-Level
Client Service Account Manager - German Speaker - Analyst (all genders)
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager within our Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
-
Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
-
Becomes the Clients’ trusted adviser
-
Assists in developing and executing strategic Client plans
-
Promotes use of self-service tools to reduce number of Client enquiries
-
Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
-
Promotes sharing of experience and best practice across the Service team
-
Participates in and support TS initiatives
-
Identifies opportunities for product development and enhancement
-
Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
-
Identifies and escalate potential risk associated with Client activities
-
Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
-
Excellent verbal and written communication skills in both English and German
-
Ability to work effectively under pressure whilst maintaining a professional manner
-
Dual-ability to work effectively as both a team player and alone
-
Demonstration of cultural sensitivity and awareness
-
Proven negotiation skills
-
Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
-
Ability to develop and mobilise internal networks and resources
-
Ability to effectively use and manage multiple systems
-
Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
-
Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
-
Additional Languages are helpful for this role but not required
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well JPMorgan Chase matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.