Network Connectivity Services, Lead Infrastructure Engineer

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platforms, Network Services team, you will play a critical role in designing, building, and optimizing the infrastructure platforms that support our global operations. You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems. Your expertise will directly influence how we scale our technology to meet evolving business demands. The Network Connectivity Solution Engineer will be responsible for leading the requirements capture, tendering and design of network connectivity solutions across the Asia Pacific region. This role partners with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective network solutions that meet business requirements and engineering standards.

Job responsibilities

• Lead structured requirements capture engagements with business and technology stakeholders, translating connectivity needs, constraints, and non-functional requirements – including resilience, performance, compliance, and operability – into well-defined solution requirements.

• Develop end-to-end connectivity designs aligned to approved architectural patterns and reference architectures, producing design artifacts including high-level and low-level designs, network diagrams, implementation constraints, and documented assumptions.

• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.

• Own the full tender and bid lifecycle for telecom connectivity solutions, including the development of bid packs, coordination of RFx activities with internal sourcing partners, technical and commercial evaluation, and formal documentation of vendor selection rationale.

• Embed resilience and operational risk controls into all connectivity designs, addressing path and carrier diversity, elimination of single points of failure, serviceability and monitoring requirements, and clearly defined demarcation and escalation models.

• Lead design reviews and architecture governance, managing design exceptions with documented risk acceptance and ensuring all design decisions adhere to established engineering standards and controls.

• Lead the design and delivery of telecom connectivity solutions across the APAC region by leveraging deep expertise in carrier networks, emerging technologies, pricing models, and supplier capabilities, while collaborating with service providers, vendors, and internal engineering teams throughout the bid and solution lifecycle to ensure technically robust, commercially viable, and deliverable outcomes.

• Manage supplier relationships and performance governance, holding providers accountable to SLAs, driving service improvement plans, and conducting recurring quality and performance reviews.

• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.

• Lead the evaluation and adoption of emerging technologies to continuously improve platform reliability and performance.

• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.

• Expertise in cloud platforms such as AWS, Azure, or GCP, including compute, storage, and networking services.

• Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular and satellite connectivity.

• Demonstrated expertise in the Asia Pacific telecom connectivity market, including in-depth knowledge of regional carrier ecosystems, infrastructure landscapes, and connectivity product offerings across key markets.

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

• Excellent communication and stakeholder management skills, with the ability to influence and build trust across business and technical domains.

• Solid organizational and time management skills, with the ability to manage multiple concurrent project across geographies.

Preferred qualifications, capabilities, and skills

• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.

• Familiarity with cloud connectivity and hybrid architectures.

• Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).

• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.

• Experience in financial services or other highly regulated industries.