Mid-Level
Technology Support III
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in iSeries and Digital Post Trade Applications Production Management in Commercial & Investment Bank (CIB), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
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Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
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Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
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Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
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Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
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Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
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Proven working experience in iSeries development and/or production support environment with knowledge of OS400, CLP, RPG, MQ Series, SQL
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3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
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Bachelor’s Degree in Computer Science or equivalent
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Excellent written and verbal communication skills to confidently and clearly communicate at various levels
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Proactive, adaptive and independent with proven capability to lead a project initiative
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Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
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Experience in observability and monitoring tools and techniques
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Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
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Knowledge in Unix/Linux environment
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Working understanding of public cloud
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