Control Manager - Associate

Bring your curiosity, attention to detail, and passion for problem solving to a team focused on building a strong, consistent control environment. You’ll join a growing Wholesale Lending Services organization where your work helps protect clients, support business expansion, and drive operational excellence.

As a Control Manager, Associate at JPMorganChase within Wholesale Lending Services Operations, you will support end-to-end execution of the firm’s Compliance and Operational Risk Evaluation requirements, helping reduce financial loss, regulatory exposure, and reputational risk. You’ll partner closely with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology control functions, acting as part of the first line of defense to prevent, detect, and monitor risk.

Job responsibilities

• Supporting business partners with in-depth analysis of processes, gaps, and heightened risks, and assessing control completeness, accuracy, and timeliness

• Developing and supporting corrective action plans to address control weaknesses and mitigate risk

• Partnering with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent operational risk and control practices

• Supporting control governance and reporting, including meaningful metrics and escalation of control breaks based on key indicators

• Identifying, escalating, and reporting risk events, including documenting events in the firm’s internal tracking system

• Maintaining and evolving the risk assessment structure within the firm’s Compliance and Operational Risk Evaluation system for the Europe, Middle East and Africa region

• Performing action plan validation testing and supporting control testing aligned to control objectives

• Serving as a point of contact for internal and external audits and supporting audit information requests

• Conducting proactive and ad hoc reviews and controls testing to help ensure controls are well-designed and operating effectively

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience

• 5+ years of experience in financial services with experience in controls, operations, audit, quality assurance, operational risk management, compliance, or related subject matter expertise

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Strong written and verbal communication skills, with the ability to influence stakeholders with clear, actionable insights

• Strong collaboration, relationship-building, and interpersonal skills

• Strong problem-solving and analytical skills

• Ability to design and drive action plans to completion within deadlines to mitigate risk and address control issues

Preferred qualifications, capabilities, and skills

• Knowledge of complex global businesses, regulatory requirements, and operational risk practices

• Demonstrated ability to work autonomously and influence change in a dynamic environment

• Flexibility and adaptability in managing shifting priorities and competing deadlines in a fast-paced setting

• Ability to make informed decisions, influence stakeholders, and explain decision-making rationale