Senior Product Associate - Identity

Build products that matter at scale, alongside a diverse and inclusive team. If you’re commercially minded, customer-focused, and energized by agile delivery, you’ll thrive here.

As a Senior Product Associate in Trust and Security, you define the product roadmap and objectives for a customer service operations technology platform. You lead end-to-end delivery, partner closely with technology leaders, and ensure solutions launch successfully while meeting stakeholder expectations and required controls.

Job responsibilities

• Define the roadmap, objectives, and measurable outcomes for the customer service operations technology platform

• Own end-to-end product delivery, ensuring outcomes meet agreed stakeholder acceptance criteria

• Partner with the Tech Lead to align product vision, technical approach, and requirements feasibility

• Maintain and prioritize the product backlog to maximize customer and business value

• Develop clear cases for value and ensure alignment across stories, epics, and themes

• Create testing and implementation plans to support high-quality releases

• Gather feedback and use product analytics to iterate and improve client and user experiences

• Ensure solutions meet legal, regulatory, risk, and control requirements throughout delivery

• Communicate product direction, roadmap, and trade-offs to technology and business audiences

• Lead with a hands-on, detail-oriented, outcome-focused approach and strong team collaboration

Required qualifications, capabilities, and skills

• 3 years Expertise delivering and scaling customer service operations technology products

• Experience working in complex software environments using Agile and Scrum practices

• Strong ability to plan, prioritize, and maintain product backlogs

• Strong experience assessing value, developing cases, and prioritizing work to align with product strategy

• Expert knowledge of Agile principles, processes, and best practices

• Experience with hypothesis-driven development, product experimentation, and product analytics

• Strong communication skills, including explaining design, architecture, and roadmap to varied audiences

Preferred qualifications, capabilities, and skills

• Experience creating structured testing strategies and implementation plans for product releases

• Demonstrated ability to balance customer needs with commercial outcomes and delivery feasibility

• Experience partnering closely with engineering leaders to align product and technical direction

• Track record of improving user experience through iterative delivery and feedback loops

• Experience operating in environments with significant risk, control, or regulatory requirements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.