Indonesia Payments & Cash Operations Manager - Associate

Join a team where your payments expertise, leadership, and problem-solving mindset make a real difference every day. In Payment Operations, you will take ownership of daily cash operations while leading and developing a team to deliver accurate, well-controlled outcomes. This is a mid-to-senior level role suited for someone who brings solid hands-on experience, leads by example, and is motivated to improve how things get done in a fast-paced, globally connected environment.

As a Cash Operations Manager (Associate) within the Payments Operation, you will lead a team responsible for daily cash operations including nostro and wash account reconciliations, account maintenance, client tax processing, and SWIFT message management. You will maintain strong controls, ensure regulatory compliance, and drive automation and process improvement initiatives. You will coach and develop team members, coordinate across internal stakeholders, and bring the ownership and judgement expected of a seasoned operations professional.

Job responsibilities

• Lead and coach team members, setting clear expectations and supporting their growth and performance.

• Prepare and own daily reconciliations of nostro and wash accounts, investigating and resolving breaks within agreed timelines.

• Manage account maintenance end-to-end, including account setup, billing setup, and facility setup.

• Process client tax payments accurately and on time.

• Monitor and manage incoming and outgoing SWIFT messages.

• Conduct signature verification and call-back checks for payment and non-payment instructions in line with internal controls and segregation of duties.

• Maintain and update standard operating procedures to reflect the latest process changes and ensure team adherence.

• Identify repetitive manual tasks and design automated workflows to reduce turnaround time and minimize errors.

• Partner with lines of business to streamline collection and validation of required documentation.

• Support system enhancement testing and collaborate with technology teams to resolve issues.

• Monitor regulatory requirements and apply updates to daily processing activities.

Required qualifications, capabilities, and skills

• Bachelor's degree

• Minimum 8 years of relevant experience in cash operations or payments within a financial institution.

• Proven people management experience, including leading, coaching, and developing a team in an operations environment.

• Strong understanding of controls and compliance with corporate policies and regulatory requirements relevant to payment operations.

• Ability to work independently, manage multiple priorities, and perform well in a high-volume environment.

• Risk and control mindset, with the ability to identify issues, escalate appropriately, and drive resolution.

• Strong problem-solving skills with the ability to identify root causes and implement practical solutions.

• Good stakeholder management and project coordination skills.

• Excellent written and spoken communication skills in English as the firm works with global stakeholders

Preferred qualifications, capabilities, and skills

• Experience in account services, payments, or reconciliation functions within banking operations.

• Proven ability to investigate and resolve nostro and wash account breaks, including root-cause analysis.

• Proficiency in Microsoft Excel, including pivot tables, lookups, and data cleaning.

• Comfort working with large datasets with attention to field-level details such as value dates, references, and routing codes.

• Basic understanding of cash management products and anti-money laundering regulations.

• Familiarity with automation tools or process improvement methodologies.