Commercial Card Control Manager - Vice President

Join our Payments team supporting Commercial Card, where you’ll help shape a strong risk and control environment that enables innovation, protects customers, and supports sustainable growth.

As a Vice President, Commercial Card Control Manager in Payments, you will lead a comprehensive control management program to strengthen the risk and control environment across Commercial Card processes. You’ll partner closely with cross-functional stakeholders to assess risk, evaluate control design and effectiveness, drive testing and issue management, and deliver clear governance reporting to senior leaders.

Job Responsibilities

• Monitor the operational and compliance risk environment to identify existing and emerging risks

• Perform risk assessments for business initiatives, product enhancements, regulatory changes, and operational processes

• Analyze key risk indicators (KRIs), internal/external events, audit findings, and regulatory developments to evaluate exposure

• Partner with stakeholders to assess inherent and residual risks and maintain an up-to-date Commercial Card risk profile

• Identify potential control gaps and recommend sustainable solutions to mitigate risk exposure

• Evaluate control design and effectiveness across Commercial Card business processes

• Support the planning, execution, and reporting of control testing activities in partnership with key teams

• Assess the impact of business and technology changes on the control environment and recommend enhancements

• Manage the end-to-end lifecycle of issues, including root cause analysis, remediation challenge, tracking, escalation, and closure

• Prepare executive-ready reporting and materials on risk, controls, testing, issues, and metrics

• Support governance forums and committees, ensuring documentation is accurate, complete, and aligned with governance needs

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent professional experience

• Experience in control management, operational risk, audit, compliance, risk management, or a related discipline

• Knowledge of risk management principles, control frameworks, governance practices, and issue management

• Experience conducting risk assessments and evaluating control effectiveness

• Strong analytical skills and ability to translate findings into actionable recommendations

• Strong organizational skills with the ability to manage multiple priorities

• Strong written, verbal, and presentation skills, including proficiency with Excel and PowerPoint

Preferred Qualifications, Capabilities, and Skills

• Experience supporting Commercial Card, Payments, Treasury Services, Merchant Services, or related financial products

• Knowledge of compliance and operational risk requirements, including control testing methodologies

• Experience partnering with Internal Audit, Compliance, Operational Risk, and/or regulatory stakeholders

• Familiarity with governance, risk, and control management systems and processes

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).