Payments Product Head - Executive Director - Andean, Central American & Caribbean (ACAC)

The Product Executive Director will serve as a senior leader within the ACAC Payments Product team, with end-to-end accountability for driving product deployment & management in all 20+ jurisdictions. A key part of the role will be to coordinate the different product teams to ensure good coordination. This role is critical to the franchise, requiring a visionary and strategic leader who can seamlessly bridge business, operation, technology, orchestrate complex cross-functional initiatives, and ensure the successful delivery of strategic priorities across all Lines of Business (LOBs). The Executive Director will be a catalyst for change, fostering collaboration, removing obstacles, and elevating the organization’s payments capabilities to new standards of excellence.

Job Responsibilities

• Provide strategic direction for Product efforts in close coordintation with Sales teams.

• Act as central point of contact for the ACAC Payments Head for all regional (ACAC) product efforts.

• Coordinate efforts across different product teams to ensure good cross impact analysis and opportunities to leverage different initiatives to generate efficiencies.

• Coordination with regional and global stakeholders.

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination

• Owns the New Product Assessment (PDA) process coordinate with functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Facilitate cross-functional collaboration, breaking down silos and unblocking obstacles to progress.

• Organize and lead regular meetings with senior stakeholders to provide updates, escalate issues, and drive decision-making.

Required Qualifications, Capabilities and Skills

• 10+ years of experience in payments, transaction banking, or financial services, with a strong track record in program or product management.

• Knowledge of the Colombian local Corporate Cash Management Market

• Experience in USD Clearing & offshore Cash Management

• Knowledge of the Central America and Caribbean Markets is a plus

• Proven experience managing cross-functional programs with multiple stakeholders.

• Experience in new product release and deployment processes and strategies

• Extensive experience leading operational management and change readiness

• Advanced knowledge of the product development life cycle, technical design, and data analytics

• Exceptional leadership, communication, and stakeholder management skills.

• Strong analytical, problem-solving, and organizational abilities.

• Fluency in English and Spanish

Key Competencies

• Fluent in English

• Good Executive Presence

• Strategic vision and execution

• Results orientation and accountability

• Communication & negotiation skills

• Program and project management

• Stakeholder engagement and influence

• Cross-functional leadership

• Risk identification and mitigation