Lead Technology Support vMware / Hyper-V / VCF

Role overview

As a VP Infrastructure Engineer (Site Reliability Engineering), you will help build and mature a meaningful engineering discipline that combines software and systems to solve operational problems with scalable, automated, and resilient solutions. Your work will focus on optimizing existing systems, strengthening infrastructure reliability, and reducing manual work through automation across VMware Cloud Foundation (vCF) environments.

You will join the Global ESX Infrastructure Support team and leverage expertise in vSphere, NSX, and vCF platforms to drive measurable improvements in how we operate production applications and systems.

Key responsibilities

• Lead reliability outcomes for critical production applications and infrastructure in large-scale, high-availability environments.

• Drive execution of service-level changes in VMware vCF environments, ensuring safe change practices, strong controls, and predictable outcomes.

• Troubleshoot complex multi-layer issues across compute, storage, virtualization, and network domains; coordinate incident response and drive restoration.

• Build automation to reduce toil and standardize operations (self-service where appropriate), improving operational efficiency and consistency.

• Perform analytics on incidents and usage patterns to identify trends, predict risk, and implement proactive remediation and prevention.

• Build and drive adoption of self-healing, resiliency, and “operability by design” patterns (runbooks, guardrails, monitoring/alerting, reliability reviews).

• Lead and participate in performance testing; identify bottlenecks, optimization opportunities, and capacity demands; influence roadmaps and investment decisions.

• Provide technical leadership across teams, translating reliability goals into actionable engineering work and measurable outcomes (availability, latency, error rates, MTTR).

• Mentor engineers, contribute to engineering standards, and help shape SRE practices across the organization.

• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data

Required qualifications

• 7+ years of experience in network engineering, software development, systems engineering, or related disciplines, with demonstrated progression in scope and ownership.

• Experience as a VMware ESXi system engineer in an enterprise-class environment, including vSAN.

• Proficiency troubleshooting components and executing service-level changes within VMware vCF environments.

• Experience operating in large-scale, dynamic, high-availability production environments.

• Software development/scripting experience in one or more general-purpose languages: Python, JavaScript, PowerShell.

• Strong computing fundamentals (systems, networking, troubleshooting, reliability mindset).

• Strong data center networking knowledge with protocols/technologies such as BGP, VRF, MPLS, IP, TCP, UDP.

• Demonstrated leadership in an agile team, with strong communication and the ability to partner effectively with both technical and non-technical audiences.

• Strong critical thinking and problem-solving skills; ability to work independently across multiple teams.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity

• Advanced English skills

Preferred qualifications

• VMware NSX-T (strong plus).

• Hyper-V (strong plus).

• Experience driving observability and reliability improvements (monitoring, alerting, incident/problem management, post-incident reviews).

• Familiarity with AI/GenAI-assisted engineering/operations (e.g., using AI to accelerate troubleshooting, automate remediation workflows, improve runbooks, or enhance incident analysis) is a plus.