Credit Ops Manager III - Card Lending Services

You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a diverse team, optimize credit processes, and make a significant impact on our operations and public image. Your expertise will drive innovative solutions and enhance customer satisfaction, contributing to our success.

As a Credit Operations Manager III within our team, you will play a pivotal role in shaping credit policies and managing credit risk. Your leadership will guide a diverse team towards achieving performance targets, ensuring alignment with organizational goals and risk management strategies. You will leverage your expertise in credit operations to optimize processes related to credit assessment, approval, and management. Your skills in conflict management, strategic thinking, and delegation will be crucial in navigating complex issues and driving innovative solutions. As a recognized expert in customer service, you will ensure a seamless customer journey, making a significant contribution to our success.

Job responsibilities

• Lead the development and implementation of credit policies, managing credit risk and aligning with organizational goals.

• Optimize credit assessment, approval, and management processes to enhance efficiency and effectiveness.

• Manage a diverse credit team, fostering an inclusive environment and ensuring achievement of performance targets.

• Utilize expert customer service skills to enhance customer satisfaction and our brand image.

• Identify and implement process improvement opportunities to drive operational excellence and business growth.

Required qualifications, capabilities, and skills

• Expertise in crafting and executing credit policies, with over seven years of experience in managing credit risk and aligning with organizational objectives.

• Proven track record in optimizing credit assessment, approval, and management processes.

• Demonstrated ability in leading diverse teams, with advanced skills in team building, coaching, and delegation.

• Expertise in customer service, with a deep understanding of customer interactions and decision-making to enhance satisfaction.

• Advanced proficiency in identifying and implementing process improvement opportunities, utilizing problem-solving and strategic thinking skills.

Preferred qualifications, capabilities, and skills

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.

• Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows.

• Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions.

• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.

• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.