Control Manager - Vice President - Personal Investing Operations

Are you ready to shape the future of personal investing? At J.P. Morgan Personal Investing, you’ll join a team that values innovation, collaboration, and your unique perspective. Here, you’ll have the opportunity to grow your career, develop your skills, and make a real impact for our clients and the wider community. We offer a supportive environment where your ideas are valued, and your contributions drive our success. Join us and be part of a team that’s redefining wealth management for the next generation.

Join JP Morgan Chase Personal Investing as a Control Manager (Vice President) supporting our Operations Management team. In this role, you will help shape and strengthen our control environment – driving operational excellence, supporting responsible growth and innovation, and helping ensure we meet our regulatory and internal policy obligations. You’ll partner closely across Operations, Business, Risk, Compliance, Audit, Legal, and Technology to foster a proactive risk culture and deliver trusted outcomes for our clients.

What you’ll do

As a Control Manager VP, you will:

• Design and implement robust control frameworks aligned to regulatory expectations and internal policies.

• Partner with stakeholders to identify, assess, and mitigate risks across new and existing products.

• Perform deep-dive risk assessments for Operations processes and change initiatives.

• Monitor control performance, evaluate effectiveness, and recommend enhancements and sustainable solutions.

• Collaborate with Testing, Compliance, Audit, and Risk teams to support an effective control environment.

• Manage the end-to-end lifecycle of regulatory, audit, compliance, and operational risk issues - from identification through remediation and closure.

• Identify control gaps, root causes, and practical actions to strengthen the risk and control environment.

• Build and maintain strong relationships with senior leaders and cross-functional partners.

• Prepare executive-level reporting, dashboards, and presentations to communicate themes, trends, and outcomes.

• Provide training and guidance on control processes and risk management practices.

• Contribute to the Compliance and Operational Risk Evaluation (CORE) program across key pillars.

• Support operational risk practices and control programs, including committee reporting and risk mitigation activities.

• Review and analyze key metrics to assess the health of the operational risk and control environment.

Required qualifications, capabilities, and skills

• Strong experience in operational risk management, controls, compliance, audit, and/or wealth management.

• Demonstrated ability to identify risks and implement effective controls for both BAU activity and new product initiatives.

• Strong written and verbal communication skills with the ability to influence stakeholders at all levels.

• Experience partnering with business stakeholders to remediate operational risk issues and deliver measurable outcomes.

• Strong understanding of wealth management products and services, relevant regulations, and associated risks.

• Knowledge of trade lifecycle processes and ability to articulate control requirements (e.g., trade execution, capture, settlement).

• Strong knowledge of FCA requirements and regulatory expectations, including Suitability & Appropriateness, CASS, and Consumer Duty.

• Ability to translate process risks into risk and control heatmaps and communicate themes clearly to senior audiences.

• Proven time management and prioritization skills; able to navigate multiple deliverables in parallel.

• High attention to detail, accuracy, and integrity.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills

• Understanding of control testing methodologies and experience operating within mature risk and control programs.

• Experience partnering with Internal Audit, Compliance, Operational Risk, and Regulatory stakeholders.

• Familiarity with governance, risk, and control (GRC) systems, tools, and processes.

• Experience leading teams and/or coaching colleagues.