Job Summary

Are you ready to shape the future of Finance & Business Management? Join us as a Business Manager and drive innovative AI for Operations initiatives. You will have the opportunity to partner with senior leaders, influence strategy and deliver measurable outcomes. You can grow your career, develop your skills and make a meaningful impact in a collaborative and inclusive environment.

As a Vice President, Business Manager within Finance & Business Management, you will support AI for Operations initiatives across the Commercial & Investment Bank. You will partner with leaders in Operations, Digital & Platform Services, Finance and Data & Analytics to deliver transformation, shape strategy and turn data into actionable insights. You will blend portfolio management, operating model design and hands-on execution to achieve measurable outcomes. In this role, you will help us foster operational excellence and support the business in reaching its goals.

Job Responsibilities

• Partner with senior leaders to provide thought leadership, define objectives, targets and metrics, translate strategy into actionable roadmaps and measurable outcomes

• Lead or support operations product and transformation initiatives, including process re-engineering, digitization, AI/automation use cases and location/real-estate planning, from problem framing through benefits realization

• Own headcount and expense forecasting in partnership with Finance, support annual budgeting and monthly/quarterly business reviews

• Manage allocations and activity-based costing, support cost-to-serve modeling and benchmarking to inform pricing and investment priorities

• Develop rigorous business cases and investment memos, including problem statements, options analysis, financial models, risks/assumptions and success metrics

• Run the investment governance process: intake, prioritization, approvals and benefits tracking

• Build and evolve operational and product metrics frameworks, design executive dashboards and management reporting that connect Key Performance Indicators to strategy

• Analyze large, complex data sets to identify performance trends and root causes, turn insights into concise executive narratives and recommendations

• Prepare and deliver materials for senior forums (town halls, Business Reviews, Quarterly Business Reviews), helping the business tell the story with clarity and impact

• Coordinate deliverables across business managers, finance, technology and operations, drive cross-functional decisioning and issue resolution

• Manage business hygiene and governance (training, access recertifications, resiliency planning, expense approvals, meeting agendas, offsite planning) and support people agenda initiatives and organizational communications

Required Qualifications, Capabilities and Skills

• Bachelor’s degree required

• Extensive experience in financial services or adjacent industries in roles such as business management, operations/product management, strategy/consulting or transformation

• Demonstrated experience leading operations product or transformation efforts (e.g. process redesign, digitization, analytics/AI enablement) with measurable outcomes

• Proven ability to craft investment-grade business cases and executive-ready materials, strong financial acumen in budgeting, forecasting, allocations and cost modeling

• Advanced data literacy, including ability to structure analysis, interpret complex data and translate insights into decisions, comfort partnering with data & analytics teams

• Exceptional communication and storytelling skills—able to distill complexity into compelling narratives for senior audiences

• Strong stakeholder management and collaboration skills across multiple levels and functions as well as ability to influence without direct authority

• Highly organized, self-motivated and adept at managing multiple priorities in a fast-paced environment

• Excellent PowerPoint and Excel skills

Preferred Qualifications, Capabilities and Skills

• Experience with AI tooling and implementation

• Experience with dashboarding/BI tools