Lead Software Engineer - Observability Platform Cloud Developer

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As a Lead Software Engineer at JPMorganChase within the Enterprise Observability Platforms, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.

• Develops secure high-quality production code, and reviews and debugs code written by others.

• .Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.

• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical. credentials, and applicability for use within existing systems and information architecture.

• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies.

• Adds to team culture of diversity, opportunity, inclusion, and respect.

• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience.

• Hands-on practical experience delivering system design, application development, testing, and operational stability.

• Advanced in one or more programming language(s) (e,g, Java, JavaScript, React, Python).

• Advanced experience working with two or more from the following: web application development, database, Unix/Linux environments, distributed and parallel systems, information retrieval, networking, large scale software development, security software development, Kafka, Kubernetes, Microservices, Terraform.

• Proficiency in automation and continuous delivery methods.

• Proficient in all aspects of the Software Development Life Cycle.

• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.

• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).

• Practical cloud native experience, with cloud application deployment (AWS certification).

• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred qualifications, capabilities, and skills

• Experience with IBM Netcool/OMNIbus and related products.

• Experience with Cloud based AIOPs applications (e.g. IBM CloudPak for AIOPs, SerivceNow).

• Experience and Knowledge of Observability Products (e.g. Events and Alerts, SCOM, SMARTS, IBM Tivoli).

• Knowledge of automation and scripting languages (e.g. Python, Ansible).

• Experience with related tools (e.g. IBM Tivoli, IBM Netcool Suite, ServiceNow, Splunk, Oracle, DynaTrace).