Lead Site Reliability Engineer - Chief Technology Office

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team

• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels

• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers

• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise

• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses

• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with the ability to implement these practices within an application or platform

• Fluency in at least one programming language (e.g., Python, Java Spring Boot, .NET)

• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines

• Proficiency and hands-on experience in observability practices including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk

• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)

• Experience with container technologies and container orchestration platforms (e.g., ECS, Kubernetes, Docker)

• Experience troubleshooting common networking technologies and issues

• Ability to identify and resolve problems related to complex data structures and algorithms

• Ability to collaborate and communicate effectively across different levels and stakeholder group

Preferred qualifications, capabilities, and skills

• Experience mentoring or coaching engineers on site reliability practices and engineering standards

• Familiarity with cloud platforms and infrastructure-as-code practices in large-scale enterprise environments

• Experience contributing to or leading communities of practice, internal knowledge sharing, or engineering guilds

• Exposure to chaos engineering or fault injection methodologies to proactively test system resilience

• Ability to evaluate and introduce emerging technologies that improve platform reliability and reduce operational toil