Mid-Level
Senior Client Service Account Associate
Do you love managing a large portfolio of clients? If so, come join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
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Act as key advisor to the client, providing advice and consultation on decision making
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Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
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Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
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Use product knowledge to recommend and participate in product enhancements and service delivery plans
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Convey complex ideas and client issues with confidence
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Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities and skills:
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Minimum 3 years of relevant industry and/or functional experience
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Understanding of core Treasury Services product sets
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Ability to present oral and written communication in an organized, clear and confident manner
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Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
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Ability to partner with internal colleagues and external clients
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Applies sound judgment during the decision making process; evaluates risk factors
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Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
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