Healthcare Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Corporate and Investment Bank (CIB) Healthcare Payments Healthcare Link team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Provides product subject matter expertise to partners and clients

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Ability to communicate clearly and work collaboratively with internal teams, external partners, and clients to support shared goals.

• Strong time management, organizational, and planning skills, with the ability to adapt and contribute in a fast-paced, client-facing environment.

• Strong verbal and written communication skills, including the ability to create Project Charters and Statements of Work.

• Demonstrated critical thinking skills across various scenarios, seeking guidance when needed.

• Enthusiasm for learning new operating models, technologies, and staying informed about healthcare industry trends.

• Owned delivery from concept to launch, proactively managing risks/dependencies and escalating early to protect timelines.

• Translated strategy into action: defined scope, sequenced work, and ensured consistent follow-through to completion.

• Operated with a bias to action—made timely decisions with imperfect information and delivered results without sacrificing quality.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Strong analytical skills with an interest in understanding system integrations and how different technologies work together. Experience working at a gateway, processor, or integrated service vendor.

• Demonstrated success supporting sales teams and closing deals.

• History of working directly with enterprise clients or large-scale projects.

• Ability to align technology solutions with business strategy and long-term goals.

• Proficient technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting/financial systems. Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.

• Experience with RCM Reconciliations and Paper based conversions and digitization